Network Coverage

Network Coverage

Learn more about AT&T's fast mobile broadband network.

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5G+ and 5Ge is not the same (Only getting 2 Mbps DL/UL speed)....

My location (Northridge, CA) on the AT&T 5G coverage map (all around 20 mile radius) shows dark blue (represnting 5G+) but that's not the case.  I'm getting "5Ge" which is not a true "5G+" speed.  I'm only getting 2 Mbps download and 2Mbps upload speeds.  I upgraded my phone to i

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Tower noise

I live in area code 37387, and there is a tower directly in front of my house putting off a very loud, high pitched sound. I can even hear the sound from inside my home. I would appreciate it very much if this matter could be resolved!

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Why has the coverage got so bad the fast few months?

I’ve never had a problem with my service. In the last month or so it goes off so many times a day!! My phone goes to SOS. This is so frustrating. I’ve check tower outage in the area. Seems it’s all fine. This is not great for me. As we only have cell phones to use. No land line. What’s going on??!!

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Wireless network connection

My wireless phone keeps kicking me off my mobile network. I can't make or receive calls, texts, or use the internet. Also in my sim card status in my phone settings keeps saying mobile network state disconnected. How can I fix this issue and restore my mobile network?

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Trouble with service IPhone 14 pro max

My iPhone 14 pro max has terrible reception since I switched to AT&T. I had Apple verify it isn’t a problem with the phone, what should I do? For reference, this is one of 4 lines in my family.  I’m the only one experiencing issues. 

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Cell tower is down

How do I report a cellphone tower that is down ?

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Wi-Fi is not Wi-Fi Calling – Help & Solutions from the AT&T Community

Learn why Wi-Fi Calling may not be working and how to fix You would think setting up Wi-Fi means you automatically have Wi-Fi Calling. It does not. Wi-Fi and Wi-Fi Calling are two separate features. Wi-Fi Calling must be set up and activated before it can be used. Below you'll see an image of Wi-Fi

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5G+ where are you in woodland CA

Back in 2022 I had 5G+ on my iPhone SE 2022 but there something wrong with it so i paid it off and got the iPhone 14 pro max and I haven’t see a 5G plus in 6 months I have reset my phone and everything and ask Att reps do they know what’s up. They said there was a new tower on main st. I thought it

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iPhone 14 pro stopped being able to call landlines, can call with wifi, but not cellular

My iPhone 14 pro suddenly stopped being able to call landlines. It can call and text other ATT cell phones, but cannot call or text landlines, not ATT cell phones. I can call anywhere I could not call before  if I turn on Wi-Fi calling. I have done all possible Apple fixes. My home internet ph

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eDispatch emergency texts being blacklisted by AT&T

I rely on texts from eDispatch to alert me to fire department calls. In January 2023, I stopped receiving texts for emergency calls. The tech team at eDispatch indicates that texts to my phone are being blocked by AT&T. Their servers monitor text status and texts to my phone are either delayed o

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U-verse TV + Internet issues

I'm paying $85 for U-verse TV + internet every month. I was told that I need to have both services in order to get $10 discount and unlimited data allowance. Is this true? I really don't watch AT&T U-verse TV at all and thinking to get rid of TV in order to save some $$. AT&T U-verse TV

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removed apps and users

very concerned.

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Unstable Internet Service

I've been a customer with Uverse for almost a year, and up until early March my service had been impecable. However, ever since about the second week of March my internet has become a hassle. I'm paying for gigabit service, yet my download speed will vary from 8mbps to 200mbps max. Switching to a wi

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Unauthorized line

I bought a new phone from an AT&T store in 2020. Paid the phone off, it was hooked up to my fiancés number. It’s now 2023 and I have switched because my bill increased to much to find out that there is a 4th line on my account that I didn’t ask for, authorize, or know about until now. I switched

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ATT Signature Program proof of eligibility

My work ID doesn't have a logo so they won't accept it. What other proof can I provide?

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Prepaid plans

I am trying to upgrade my phone service plan online and I need help. Can anyone please help me???

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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Downgraded and forced to return BGW-320 for 210