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Network Coverage

Learn more about AT&T's fast mobile broadband network.

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International Texting does not work

I have an international day pass activated on my Samsung galaxy s20, and I have data roaming on. My phone shows a network connection & LTE, and I have slow internet/data speeds, but cannot send texts or make calls.

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Poor Cell service

Staying at inn at pelican bay in naples. My AT&T iphone 10 won’t connect consistently to WiFi, maps, or face time. What can be done?

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CellBooster Pro Not Ready for Use

I've spoken via DM with one of the frequent contributors here about this... The CellBooster and CellBooster Pro were not ready for release when they were. My CellBooster Pro went offline on 10/18.  It is getting a DHCP IP address according to my network logs.  However, it will not comm

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Horrible internet on phone Katy, Texas

Katy, Texas is a major population area! I just moved here (77450) and my AT&T coverage for 4G LTE is horrible. It says I have 4G LTE, but is constantly slow or will not connect! C'mon man I don't pay almost $500 a month for crappy service. I have a Galaxy S9 Plus and yes I have been using the Mark t

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641

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Signal Decrease Last Month

I have been a wireless customer for about 5 years now, we have 5G coverage and it has been great. In the last month, I have had only one bar of 5G at home, and the phone will switch to LTE with one to two bars of coverage.   At work, I have one bar LTE and most of the time my text messages

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DO NOT SIGN UP WITH AT&T!!!

I use my phone for work which I absolutely need service in the city which shouldn't be asking too much but apparently it is! Now this is affecting me making money to support my family not to mention pay the $100 per month phone bill! Since I am still paying on my phone I am stuck with this worthless

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Network not working

what happens to my account when my phone is not receiving at&t network anymore? I purchase my phone from at&t and was still making payments on the phone and it was active, and the other day it just stop working, I went to the at&t store and I was told that my phone was not in their netwo

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Report a Dead Zone

The neighborhood near 9510 N Macrum Ave in Portland OR has a dead zone.  My AT&T cell phone drops navigation there and I can't even pull up a web page on 4G or LTE in that area.  The dead zone that I'm aware of covers about 3 blocks surrounding that address, but there may be more area with problems.

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2.4K

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Poor Service

I've always had great AT&T service in the 21102 zip code but over the past month it's terrible. My phone is on an AT&T business account and all users in my company are experiencing the poor service. My family is on a personal/individual plan and also have noticed the decrease in service and

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Is Alaska considered part of the US on an ATT Unlimited Plus Multiline plan?

Is Alaska considered part of the US on an ATT unlimite plus multiline plan? Cust. svc says no, your domestic coverage map says yes (certain areas).  Is there a charge for domestic calls, say from AK to lower 48?  Also, is there a charge for texting in either direction?

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How do I add an international day pass?

Every time I click a link for an international day pass, it takes me to a site saying I need to combine all my accounts into one.  I only have one account and the link doesnt work. I really need service and I'm already in Iceland.  I cannot call any service number because I do not have ce

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What’s up with AT&T internet?

Both storms now we’ve lost our internet during the storm and it took days to get reconnected. Going on day six by end of day today. Their handy info page just says sorry we’re working on it. The last update actually had a specific time (3/52am this morning) that it would be restored. Anyone else hav

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 • Internet

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Mobile roaming not working

I've been using a prepaid and just a month ago when I'm in Mexico data isn't working. It has an exclamation mark. I already tried restarting my phone and network. I don't know what else to try.

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 • Wireless

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Pay as you go.

For the last few years I’ve switched my account from a pay-as-you-go plan to pay monthly plan when I visit the US all I had to do was top up £100 a year. I can’t do that now, why is that?

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 • Wireless

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Why can’t i decline protection plan when upgrading

ATT won’t let me bypass the protection option if i choose to decline it. It pops up a warning about how i only have 30 days to enroll… but won’t let me choose the decline option.  Only when i choose one of the protection package does it let me go through.  That is so wrong

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 • Wireless

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Can't Access Online Account

I bought a SIM card today at ATT for an ATT mobile hotspot. I tried to access my account online. I entered my "phone number" for the SIM card. (In quotes because it does not allow making phone calls.) And my ZIP code. But then it wanted my billing account number. How would I have any access to th

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 • Wireless

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

4.8K

19

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Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

2.6K

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

532

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Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

Questions

 • Email

461

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Official Solution

Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

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 • Email

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