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Dead Zone - Pearland, TX 77584

As soon as I step away from my front door, to my driveway to be exact my cell coverage takes over and goes dead. My neighbor has the same issue and he is with AT&T also. If I drive to my son's school less than two miles away I still have no coverage. It doesn't start responding until maybe three

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Bed service at home

I switched to AT&T cell service 3 months ago and my service at home has gotten worse. Usually 1 bar and calls cut in and out.  And this is where I work 80% of the time. Will AT&T read this and can they add a tower or boost the signal somehow?  Please? Waterford, MI Thank you!

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Cell Phone coverage in the Bahamas

I am planning a cruise to the Bahamas in the fall and I have a couple questions....... 1) While on the ship (in the ocean), do we need to turn our phones onto airplane mode or turn off data roaming...or both...or neither? 2) When we are at port in the Bahamas, we plan to have our phones on air

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Mis-leading and incorrect 5G maps

I upgraded to a new iPhone 12, and had to update my contract to the new unlimited plan to get 5G support. The map clearly shows I am dead center in a 5G area, so I should have a good solid signal. Instead I get LTE. I have to drive about 1/2 mile West to get a 5G service. I've already reported ATT t

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Can’t make a call

I’m trying to get a hold of tech support regarding my international day pass. I got Text messages from ATT about my Passcode being changed . I did not request for any change . The message said call 18665634705 if I don’t request for a passcode change but the calls have been failing . This is the t

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ATT Discontinued the "Mark the Spot" app for coverage Issues.

We used to be able to use the ATT "Mark the Spot App". For whatever reason, it was discontinued.  Working with 611 technical support and customer service has not been productive.  Basically, my house had 5 bars until a new 8 story office building was put up about a quarter mile away, whic

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AT&T's response to the earthquake in Turkey and Syria

Our thoughts are with everyone impacted by the devastating earthquake in Turkey and Syria as well as our customers who have friends and family there. For the very latest information, on how AT&T is supporting efforts to keep our customers connected to their loved ones, please refer to: Turk

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Outage?

I activated 3 lines earlier today and they still aren’t working. 2 of those lines are for elderly people. Please advise. 

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Does the Active Armor VPN work overseas?

I'm going to Europe and need a vpn. I am happy with the vpn on my phone at home, but will it work in the UK and Europe? Do I need to pay for a different VPN service?

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4G/5G/4G&5G CA/5G ENDC?

Which 4G Bands and CAs does AT&T support? Does AT&T support which 5G Band/CA/ENDC?

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Utility Pole Repositioning

Needing to speak to someone about vertical and horizontal clearance requirements, and discuss possibly relocating a utility pole for safety concerns. I am a Civil Engineer improving a recycling facilities site access points, and our new access point is very close to an existing utility pole.

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Cell tower strobe light on 24/7

We have a cell tower with the white strobe which is stuck on at night. Unable to sleep with flashing light. Who do we contact to get this fixed. AT&T Tower number WPVV299

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Att damage to my house

I have tried to do that register is not registering it it doesn't work the claim adjust the number he doesn't it go straight to voicemail the AT&T rep tried to call him as well it went to voicemail and this has been since January the 23rd when this damage happened so it is a lot more to it than

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Internet

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Fixed wireless too slow to function

For the last several days our fixed wireless has been horrible. Sometimes during the day I can get some use out of it but never a full day or at night or on the weekends indicating they have too many customers trying to use it. Two other people that live near us are having the same problems. I work

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Internet

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Can't pay my bill through the app

When I go to make a payment using the AT&T app, it now takes me to Direct TV. It started doing this a month or two ago and I can't find a way to locate my cell phone service information. I haven't had Direct TV since 2020. What is going on with the App???

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Wireless

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Default Ethernet network name

My Wi-Fi network names are correct but when I'm hard wired the local connection name shows the ATT default name for my local connection. How do I change this name?

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Internet

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Internet

391

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Internet

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Wireless

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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Email

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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Wireless