Landline Phone Troubleshooting

Landline Phone Troubleshooting

Get help with service problems, maintenance, wiring & more.

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Transfer PIN for AT&T Landline

I am trying to port a landline to another carrier. The other carrier tells me I need a Transfer PIN.  I need specific directions on how to get that for a LANDLINE.

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AT&T box falling apart in yard

We don't have an AT&T landline (the previous home owners did), we use AT&T wireless. We still have an AT&T cable/phone box in our front yard and it's falling apart. I'm holding it upright by zip tying it to a piece of rebar, and the box itself is full of dirt and fireants. It looks reall

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Time skips ahead by five minutes whenever a call comes in

My phone is the AT&T BL102/BL102-2/BL102-3/BL102-4/BL102-5 DECT 6.0 cordless telephone/answering system withcaller ID/call waiting. My issue is that I've set the time to the proper time via my computer, and whenever a call comes in, the time jumps by 5 minutes. I constantly reset it, and it keep

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Cell to landline works but landline to cell doesn’t work

My hubby can call his dads landline, but wen dad calls hubby’s cell it says it can’t connect or unavailable. Yet dad can call my cell and others n we can call him. No one is blocked, do not disturb, forwarded as far as we can see. It was working fine before a few days ago n now nothing.

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Access to long-distance provider is not authorized

Some long-distance calls made from my land line phone cannot be completed. The automatic message is, "Access to this long-distance provider is not authorized." Yet when I call the same number using my wireless phone, the call goes through. Why the difference?

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Machine blinking 1.

ATT EL52319 home phone base blinking 1, even after messages deleted. Any idea on how to reset the counter? Unplugging did not work. Thanks.

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CUSTOMER NO SERVICE-TRYING TO CANCEL DSL, BUT NOT THE LANDLINE

I live in a rural area with spotty cell service. I don't need my DSL anymore. For almost one year, I have been trying to cancel the DSL without canceling my landline. I have contact ATT multiple times, been transferred to so many CSR's I've lost count, been told the DSL would be cancelled and I woul

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My landline has not been working

My landline has not been working for several weeks now and I am in an emergency situation. I am missing important medical appointments and am unable to communicate with others as my answering machine is working properly. This is impacting my personal income and causing me both financial and emotiona

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Waiting for a Tech All Day - No Show

We were given a 4 hour window. The window is up. Where is the tech? We hired our IT consultant to manage this, and now we are paying him to sit there and do nothing. What is going on? This is for a business Landline, which is not listed in the categories below.

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Landline no dialtone

We do not have a dialtone at this time. Just started this problem again today.  We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.

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U-verse TV + Internet issues

I'm paying $85 for U-verse TV + internet every month. I was told that I need to have both services in order to get $10 discount and unlimited data allowance. Is this true? I really don't watch AT&T U-verse TV at all and thinking to get rid of TV in order to save some $$. AT&T U-verse TV

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removed apps and users

very concerned.

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Unstable Internet Service

I've been a customer with Uverse for almost a year, and up until early March my service had been impecable. However, ever since about the second week of March my internet has become a hassle. I'm paying for gigabit service, yet my download speed will vary from 8mbps to 200mbps max. Switching to a wi

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Unauthorized line

I bought a new phone from an AT&T store in 2020. Paid the phone off, it was hooked up to my fiancés number. It’s now 2023 and I have switched because my bill increased to much to find out that there is a 4th line on my account that I didn’t ask for, authorize, or know about until now. I switched

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ATT Signature Program proof of eligibility

My work ID doesn't have a logo so they won't accept it. What other proof can I provide?

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Prepaid plans

I am trying to upgrade my phone service plan online and I need help. Can anyone please help me???

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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Downgraded and forced to return BGW-320 for 210

Hi, I had 2.5gbps for over a year and decided to cut some costs and downgrade to 300/300mbps. Some reason after I submitted the change ATT decided to ship me a BGW-210 and told me I needed to swap and ship back the BGW-320 or be billed for it. Seems pretty silly and annoying when all I wanted was

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