Landline Phone Troubleshooting

Landline Phone Troubleshooting

Get help with service problems, maintenance, wiring & more.

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Looking for an easement agreement

I am looking the contact information for the team that can provide *proof* that AT&T has a legal easement agreement. There are no recorded easements for a property purchased in 2022 in Southern California, yet there is a market burred cable I want removed.

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Land line does not work - Have called MANY times - No technician YET

Someone help please. The landline at my parents house, 85 year old without any other means of contacting outside in case of an emergency, has been down for three days. We have called many many times and get lip service. many promises but no action. This is after each time you have to wait an ho

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Can Voicemail be played on PC?

Says it requires Quicktime plugin, but plugin not available!

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Easement on Property

Can you help me get in contact with the legal department who handles easements for AT&T fiber? My property is in Oklahoma and I am trying to relocate an easement that is encroaching on my house.  I believe that this office is in Dallas, TX, but have not been able to find the right departme

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Hot Springs AR 71901- looking for the replacement person for Derick Johnson for an overhead line removal

After almost a year of searching for the right ATT person through the phone trees, asking for help on this forum, to help with an overhead ATT line removal, I got in touch with Derick Johnson who came out surveyed, said it was possible, and gave me his mobile #.  The project is moving slower t

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How do I include my name with my landline number or how do I make it show when I make a call?

When I call someone, my name is not showing and I want it to.

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Home phone still not working

​About 2 weeks ago, an AT&T rep came out to find out why my landline has no tone on it, and they went into the basement of the building to inspect, but then left. The line still does not work. ​ ​Can this be fixed? Is there any news? Can someone please update me. Please call (Edited as per comm

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I need old phone, internet lines removed from my house and pole in my yard

I no longer have a home phone and my internet is with ATT but it's fiber. I am getting house painted and would like these lines removed.  

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Looking for a BIC engineer in Contra Costa County, CA

Hello, I am an AT&T CSM supporting various projects for the county and they are looking for a BIC engineer to assist with installing copper at a new site in the city of Martinez. Is there a business office for the city or county, or a specific person handling this territory please?

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old phone lines on old pole

i have an old legacy phone cable going from street to a pole in my yard and into my home. The wires are hanging low and need to be removed. i called MLGW and they tell me its ATT cable and pole. Since I now longer have a landline 800# would not talk to me. Please help...thank you.

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Trying to switch from contract plan to prepaid plan

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Switch

Trying to switch from contract plan to a prepaid plan

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Unlocking for fios

I'm trying to unlock my phone to activate my fios internet. I was approved but never got the code what should I do?

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Wound let me log in my u verse account

It keeps telling that I am using the wrong user I’d. I did forgot my user I’d and it sent the same I’d I am typing in and I even changed the password and tried to sign in it just keep telling me wrong I’d 

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My AutoPay always turns off

I had my prepaid account AutoPay on and have an account balance over $700. Last month, on the day before renewal, I got a text from att saying my AutoPay was not successful. When I logged into my account, AutoPay was turned off. So I added more money and set up AutoPay again. I got the same text t

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Secure family app

So my secure family app was working fine then all of a sudden it like reset on all the phones and I had to go and set everything up again but on my phone which is the parent one it won’t keep me signed in. I have to sign in with my number and account then it says I don’t have access to the app and m

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Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Phone trade in.

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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