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Landline Phone Troubleshooting

Landline Phone Troubleshooting

Get help with service problems, maintenance, wiring & more.

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Old SWBell box with cover off and wires exposed

There is an old "green" SW Bell box in the easement on a property that we manage . The box is bent over, the cover is off and the inside wires are exposed.   If it is abandoned, it is an eyesore when entering the drive into the nice commercial building we manage. Can this be remov

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Home phone problem

Two days ago, people calling in to my home phone were unable to hear my voice. Also when I tried calling out, after the number was dialled, the phone immediately reverted to a dial tone, and the call did not go through. I am using an Arris Megabit Ethernet Router with 1Gb internet fiber service for

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Who do I report a broken sidewalk utility box cover to?

I have reported a damaged telecom concrete sidewalk cover to the City of San Rafael, CA on two occasions now and they have told me they handed it off to AT&T. It has now been over three months since moved in to our home. This is a safety issue for anyone walking on the sidewalk and we are close

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Unable to Set Up User ID for Landline

I have had the same landline for 18 years. I never set up an ID for my account here online, but my last payment never made it in, and I want to set up my account to check my bill and so forth. The system does not let me set up a User ID. It says that my account is "ineligible" for this service.

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base has dial tone, none of the handsets do, including the one on the base

Think subject says most of it... tried removing battery, leaving out for 15+ seconds and reseating on base, still nothing.  It's all 5 handsets, and the charging light is lit on all of them.  Did I accidentally push something on the base that disabled them all?  I also just realized

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Home phone service

Just had internet and home phone service installed this morning. Internet is working fine, I can call out on the home phone but cannot receive incoming calls. What do I need to do?

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How to Get a Code to Sign Up for an Online Account When I Have to Use a Computer Located Not at Home, so Can't get the call with the Code?

I need to sign up for an online account, however I have no computer at my home. I have access to a computer either at the library or at work, but when I'm at either of those computers I'm not at home, so it's impossible to answer the phone call from AT&T that provides a code that's required for

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Caller ID displaying "Incoming Call" not ID

Phone model CLP99387 -My phone is is not displaying the caller ID. All I am seeing on the phone display is "Incoming Call".  What do I do to get the phone to start showing the caller ID again.   I have been working with my service carrier Century Link and they have confirmed that I h

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Can't call long distance on my hone phone

I have long distance service with my plan and can call out locally on my home phone. I can even receive calls, but I can't call any long distance number. How can I fix this? Before this my tv wouldn't work and AT&T had to replace the receiver. Then they messed up my email. Now I can't get long d

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Landlines install for senior assisted living location problems

Moved mom to senior assisted living. Now attempting to get a landline phone installed to her room. Do not want internet or any other package deal only landline phone for incoming and outgoing calls. Have spent literally WEEKS and HOURS on the phone being ported from one ATT rep to another with no r

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ACP

I recently got accepted for the ACP benefit, but my original plan was the $40 a month. I need to switch my account to the $30 a month so ACP can pay for the entire thing.. If I switch my plans over with it still pay for it or will I have to come out of pocket $30 since it's being "renewed"

Questions

 • Wireless

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Wi-Fi calling on prepaid plan

Currently in Canada and using a compatible device (iPhone 13 Max) and eSIM but cannot seem to get Wi-Fi calling. Is it even possible on prepaid? Can anyone please guide on this? — I tried to enable it and toggle it etc. it’s simply not working.

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 • Wireless

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Why is it so hard to see my order status page?

I ordered fiber over a week ago and it says package is shipped and all im trying to do is track my order but i keep getting redirected to the troubleshoot and repair site and says it cant access it over and over again. Getting anywhere on this god forsaken website is a nightmare. Redirects and cons

Questions

 • Internet

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sbcglobal.net receives emails but is locked so I cannot do anythimg except read emails

Could this have anything to do with windows 10 which I loaded on this computer? Email works perfectly on my other computer which has windows 7.

Questions

 • Email

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AT&T locked our sbcglobal.net email account and refuses to grant access

We set up our sbcglobal.net accounts up years ago when we set up a DSL line in 1997. Since then we've had other accounts with AT&T, including U-Verse, high-speed internet, and a combined internet & DirecTV account. Since AT&T internet was only max 25Mbps in our area, we switched provider

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 • Email

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SSTNC-001

I keep getting this error when I try to accept the " Terms and conditions ". I'm bringing my own phone to ATT but I'm unable to. Please help!!

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 • Wireless

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Trending Accepted Solutions

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Accepted Solution

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.2K

8

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Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

492

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Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

356

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Accepted Solution

Official Solution

att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

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