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Landline Phone Troubleshooting

Landline Phone Troubleshooting

Get help with service problems, maintenance, wiring & more.

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Landline disconnect

Landline needs to be disconnected. Since October 21st. Called 4 times, chat twice. Want to disconnect landmine  Told. Promised & Guaranteed service disconnected.  Nope Still being billed. And line is working How do I disconnect it?  

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39

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Official Solution

Landline support ending

My parents live in an assisted living facility and currently have a landline phone with AT&T service. My dad received a call about AT&T ending their landline service. From my online research, it does look like they are ending it but I don’t see anywhere where it talks about timing or options

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155

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Strange Apparent Block On Just One Out Of Area Number

Calls from my AT&T landline to one particular cell number in area 518, go straight to voice mail. Calls from my AT&T cell to that same 518 number go right through, as do other calls from my landline to other 518 landline and cell numbers. The 518 cell does not have a block on my landline num

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33

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Unblocking a phone number

The star button on my phone shows the number 1.

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33

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Can AT&T prevent users from calling from numbers that don't belong to them?

I get 20+ calls per day from false numbers about spam

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41

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How do I get service to install a regular landline?!

I am trying to have a landline installed so that my entry gate has a designated gate dialer. I called customer support on 2 different occasions, spent over an hour, was transferred to 5 different reps and I still don't have the landline installed. I tried Chat sessions, they say they can help and th

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54

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Home Phone Wireline Not Showing Up Online

Canceled Home Phone back in March 2022. Reinstated with new account number in October.  Trying to find bill online.  Paying thru my bank payment center by receiving eBills.  Selecting the Activity to view the Bill does not connect with the bill's web address so I cannot view it. 

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34

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Transfer a Landline number to a cell phone

I currently have an AT&T Landline.  I would like to keep my number, but have it used on a cell phone.    The cell phone provider is asking for a transfer PIN.   What is the process of me getting the PIN from AT&T? Thanks,  Jim

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79

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Inbound Call Intercept (sometimes)

Anybody else having this problem? Some folks calling my landline number (and one of my neighbors but not the other) from cellular (not all cellular are and not landline) are getting the message "The call you have made requires an initial deposit. Please hang up momentarily, listen for dial tone, dep

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Utility box in my yard

I have a utility box in my back yard but I don’t have att service and I’m wondering if it can be removed as we are planning on doing some landscaping where the box is located.

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Issue with Service restoration in Palm Coast Florida

Our fiber has been down since 11/22 at 6:33 PM in Palm Coast and we can not get a direct answer as to when it will be restored. We keep being told that it will be 24 hours.

Questions

 • Internet

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Call logs up to last 36 months on online account

How can I access call details for last 24 months from my acccount? There is no option in usage and history.

Questions

 • Home Phone

7

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Active Armor Blocked Malicious URL

Hadn’t used my phone in about two hours, came back to it and had a notification that Active Armor blocked a malicious URL and I tapped the notification before reading the url that was blocked. Now I can’t see what URL was blocked, and also I’m confused how the URL was attempted to be visited when my

Questions

 • Wireless

3

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Check Validity of AT&T email address

is this a valid AT&T address, or am I getting Spam message? "[email scrubbed]" thanks

Questions

 • Email

17

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My box

It will not come on.

Questions

 • Internet

8

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Firstnet S22 Ultra Slow

I just switched my service to firstnet with an s22 ultra (unlocked, black sim). The speeds have been awful, I'm getting around 15mbps down. I have another phone on the account that's on friends and family, an s22 plus, which got over 90mbps down sitting next to the ultra. My 4g ipad (also on firstne

Questions

 • Wireless

6

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

2K

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.5K

8

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

507

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Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

379

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Accepted Solution

Android 13 | One UI 5 | Samsung Galaxy S22

I have SM-S901U ATT unlock. When will the update come to my smartphone? Friends with SM-S901U1 ATT have already received Android 13.

Questions

 • Wireless

355

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