Landline Phone Troubleshooting

Landline Phone Troubleshooting

Get help with service problems, maintenance, wiring & more.

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How do I look up Service Ticket status online (for landline repair)??

I got as far as AT&T giving me a ticket # (PE509C50) with a service appointment of yesterday (1/14), but last night, I got a text saying "Sorry but we won't be able to make your scheduled appointment today. You are rescheduled as a priority for the next possible day. To view your appointment sta

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After 3-months, still unable to get a traditional landline service transferred to AT&T that has existed since 1963 in Grand Rapids, MI

Since 10/28/2022 I have been unable to get a problem resolved finishing getting a landline transferred from our old landline provided to AT&T. On one call back on 11/7/2022 the phone number was changed in error from a landline to a mobile number. I made 13 calls between 11/8/2022 & 12/16/202

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email

Is there an email for ATT? I've been having issues for a month and have called/chatted a bunch of times. Each time I spend 1 - 2 hours being transferred around a bunch of times with each person telling me it's not something they can do and then transferring me agin. I think sending a transcript of t

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Number retention after landline cancelation?

I am going to cancel my landline traditional phone service because it has become to expensive . Can you retain your phone number and have calls forwarded to your cellphone?   Any suggestions on how to do this most effectively?

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I canceled last year cancelation code?

I cancelled my phone last year. They failed too. They gave me a cancellation code and I jotted down. I have tons of numbers. Does anyone know how many numbers and or letters are in it so I can find and get credit. How do you reach a person that understands English too? Much thanks!

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Damaged pole needs to be removed

In Center Moriches. Chichester Avenue and Frowein Road.

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is there any way to CHAT with a human instead of a 'bot?

Trying to get ATT repair support for a traditional landline outage (outage is on ATT side of the Network Interface Box, not in the home wiring). Filed online a trouble report;  got a confirming email;  got text messages to my cellphone indicating repair would happen and/or a tech would vi

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Landline Call History display on U-verse TV

I used to be able to view the call history from our digital landline on the U-verse TV screen. Now I can't find a Call History tab to click, on the Phone category or anywhere else.  Is there another way in?

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AT&T 1820 answering machine not working with VOIP adapter

I have an old AT&T 1820 telephone / answering machine (circa 1995) which works well on my landline and reliably answers after 4 rings. I recently switched to VoIP service, with a Grandstream HT802 adapter. The telephone works with the adapter, but the answering machine is somehow not detectin

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Relocation of guy wire

I need to have the AT&T guy wire relocated on the utility pole in front of my house. FPL has already relocated there two guy wires. Does anyone know who I can contact to try and get this set up?

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Duplicate transaction

Signed up for internet service on 03/17/2023 and was required to pay 100 in advance due to credit reasons, which I authorized. A couple days later I was looking at the list of transactions on my card and saw two withdrawals from AT&T, each for 100 dollars at 8:10am on 03/17/2023. I called to not

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Switch

Trying to switch from contract plan to a prepaid plan

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Financing Power

My financing power is shot because of employee error A week ago I saw AT&T was offering a new line trade in promo. I have never had service with AT&T, and my current service isn't cutting it anymore so I bit the bullet & placed an order. My order was processed online, set for stor

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Unlocking for fios

I'm trying to unlock my phone to activate my fios internet. I was approved but never got the code what should I do?

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Wound let me log in my u verse account

It keeps telling that I am using the wrong user I’d. I did forgot my user I’d and it sent the same I’d I am typing in and I even changed the password and tried to sign in it just keep telling me wrong I’d 

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My AutoPay always turns off

I had my prepaid account AutoPay on and have an account balance over $700. Last month, on the day before renewal, I got a text from att saying my AutoPay was not successful. When I logged into my account, AutoPay was turned off. So I added more money and set up AutoPay again. I got the same text t

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Can’t access my sbcglobal email

Hello I’m not able to log into my sbcglobal email and really need to log into for to reset a password on an app!!

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Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

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International Calling

What is the difference between AT&T International Day Pass($10/day) and AT&T International Calling Package ($15/mo.)? Which one is the cheapest to use? If I am using my phone daily(calls, text etc.) it would seem AT&T International Calling Package is the better deal? I have AT&T Int

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Text message

My new secret guy put me on his AT&T account he keeps making comments about seeing my text messages. Can he read all my text messages

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Reset clock on Internet Air

The clock on my Internet Air base unit is off by 4 hours. How can I get the correct time to display?

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