Landline Phone Troubleshooting

I do not use wired telephone service and want to have 3 telephone wires that run from the telephone pole in my alley to my house. We have not used At&T for a few decades however I understand that they are owned by AT&T. I called the 1800-288-2020 and spoke with a customer service rep who

It was my daughter's 25th birthday. We were just about to have breakfast and heard a loud crash. We ran to out front and saw a trailer had hit the AT&T box, my railing, and the shrubs in front of my new home. I called the police. I have a report and I called At & T which was no help at all.

Hello, I would like a community specialist to contact me and direct me on steps to commend a particular ATT employee who went above and beyond to deal with our land line issue. Thank you