Landline Phone Troubleshooting

Landline Phone Troubleshooting

Get help with service problems, maintenance, wiring & more.

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How do you stop Robo calls

stop Robo calls

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landline phone

my landline phone is not working when someone calls they get a busy signal if I can't get a repair man out to fix it  then I will have it disconnected I will not pay for something that is not working. also AT &T  was supposed to replace the connection box across the street  it i

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Ordered a landline for my elderly mother but can't get AT&T to finish setting it up

Good lord, I've been calling for days. My elderly mother called to set up a landline number but was told she had to get internet and phone instead. They sold her U-verse and shipped out a modem and some other equipment. She does not need internet and can't set any of this up alone. I called and canc

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55

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recovering stolen number

My landline number was stolen and transfer to a cell phone. Have sent information to ATT twice only to get another phone call saying they cannot complete recovery and my file is not there. Who can I contact to find out where my number went and to whom as this is part of identity theft case.

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Unused/Unsightly Streetside ATT Pole to be Removed

There is an unused ATT pole that needs to be removed. It is directly across the street from my backyard fence opening and related driveway so is a constant concern when I try to use my backyard driveway. Can you please assist with the removal of this unused and unsightly pole?

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Callme

I need to pay. My bill

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Scam or Not?

I have telephone service via Comcast Xfinity. I do not have AT&T but I’m now getting calls from AT&T saying that some of my Xfinity phone calls have defaulted to the AT&T network.  The message says that AT&T doesn’t have my name or address so I should call another number to giv

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42

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The worst customer service ever!

My parents recently moved and need new service. They have had 5 different appointments with AT&T for a phone line to be installed and it's still not installed. 4 of the appointments were cancelled by AT&T after nobody showed up (of course, this was several hours AFTER their appointment time

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I get a busy signal when trying to access my vm by dial *98

I get a busy signal when trying to access my vm by dial *98 and am not able to access my vm

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Pole falling on my house

We have a pole falling into the house. How do I report this.   It is a true emergency. 

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AT&T won’t apply credits and marked my phones as a recycle after 2 years!

I bought to iPhones 13 pro max and traded in my iPhone 8 and IPhone SE . I waited more than a year for them to apply credits. Whenever I called customer service they use to tell me they haven’t received the phones. After talking to the supervisor I was told that my credits will be applied in 3 bi

Questions

 • Wireless

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High Ping/Packet Loss Start Jan 27. Starts at 8pm every night. Alabama.

Everything is fine during the day. Not sure what else to say an i know im not the only one after reading the forums here. I am seeing incredible high ping in games, navigating websites, I'm dropping packets. Everything has been rebooted, updated, unplugged, etc. I am seeing tons of "Invalid IP P

Questions

 • Internet

5

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ATT lied about $300 rebate

Offered a $300 Visa card for getting fiber one. Agent also offered $150 for getting the 1 gig .  Got the $150. Here’s all the excuses about why I didn’t the the Visa card.  Had to wait until  I had service for one month.  Reward center wasn’t authorized to give more than $200, t

Questions

 • Wireless

8

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Same problem that hasn't been resolved.

I've tried numerous times thru chat or calls to ATT and so far NO help. I'm locked out of a sbcgobal.net email account I've had for YEARS. The password has been changed and my security questions have also been changed so I cannot reset the password.  

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 • Email

6

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Can't hear anyone when receiving calls and they can't hear me when I make a call on home phone.

Home phone rings and just has "Ringing" in the caller ID window. I answer but can't hear anyone on the line.  I can call out but the person on the other end can't hear me.

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Phone not making my calls

My SOS is on from my esim. I had been trying to make calls for a few hours and now I can’t make any

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 • Wireless

7

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9.1K

108

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.2K

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

268

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Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

252

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Accepted Solution

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

251

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