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my landline phone is not working when someone calls they get a busy signal if I can't get a repair man out to fix it then I will have it disconnected I will not pay for something that is not working. also AT &T was supposed to replace the connection box across the street it i
Questions
65
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Good lord, I've been calling for days. My elderly mother called to set up a landline number but was told she had to get internet and phone instead. They sold her U-verse and shipped out a modem and some other equipment. She does not need internet and can't set any of this up alone. I called and canc
Questions
55
4
0
My landline number was stolen and transfer to a cell phone. Have sent information to ATT twice only to get another phone call saying they cannot complete recovery and my file is not there. Who can I contact to find out where my number went and to whom as this is part of identity theft case.
Questions
46
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There is an unused ATT pole that needs to be removed. It is directly across the street from my backyard fence opening and related driveway so is a constant concern when I try to use my backyard driveway. Can you please assist with the removal of this unused and unsightly pole?
Questions
49
1
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I have telephone service via Comcast Xfinity. I do not have AT&T but I’m now getting calls from AT&T saying that some of my Xfinity phone calls have defaulted to the AT&T network. The message says that AT&T doesn’t have my name or address so I should call another number to giv
Questions
42
2
0
My parents recently moved and need new service. They have had 5 different appointments with AT&T for a phone line to be installed and it's still not installed. 4 of the appointments were cancelled by AT&T after nobody showed up (of course, this was several hours AFTER their appointment time
Questions
35
1
0
I get a busy signal when trying to access my vm by dial *98 and am not able to access my vm
Questions
41
1
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We have a pole falling into the house. How do I report this. It is a true emergency.
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48
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I bought to iPhones 13 pro max and traded in my iPhone 8 and IPhone SE . I waited more than a year for them to apply credits. Whenever I called customer service they use to tell me they haven’t received the phones. After talking to the supervisor I was told that my credits will be applied in 3 bi
Questions
• Wireless
5
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0
Everything is fine during the day. Not sure what else to say an i know im not the only one after reading the forums here. I am seeing incredible high ping in games, navigating websites, I'm dropping packets. Everything has been rebooted, updated, unplugged, etc. I am seeing tons of "Invalid IP P
Questions
• Internet
5
0
0
Offered a $300 Visa card for getting fiber one. Agent also offered $150 for getting the 1 gig . Got the $150. Here’s all the excuses about why I didn’t the the Visa card. Had to wait until I had service for one month. Reward center wasn’t authorized to give more than $200, t
Questions
• Wireless
8
0
0
I've tried numerous times thru chat or calls to ATT and so far NO help. I'm locked out of a sbcgobal.net email account I've had for YEARS. The password has been changed and my security questions have also been changed so I cannot reset the password.
Questions
6
0
0
Home phone rings and just has "Ringing" in the caller ID window. I answer but can't hear anyone on the line. I can call out but the person on the other end can't hear me.
Questions
9
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My SOS is on from my esim. I had been trying to make calls for a few hours and now I can’t make any
Questions
• Wireless
7
0
0
Accepted Solution
Official Solution
Closed
I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.
Questions
• TV
9.1K
108
Accepted Solution
Official Solution
See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?
Questions
• Internet
1.2K
1
0
Accepted Solution
Official Solution
I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa
Questions
• Wireless
268
5
0
Accepted Solution
Official Solution
Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi
Questions
• Wireless
252
2
0
Accepted Solution
Official Solution
I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB. I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub
Questions
• Internet
251
6
0
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