Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Learn how to activate, set up & log into Max
It simply doesn’t work anymore and forces use of the app so I cannot use the website either. worked fine before change to max app.
Questions
301
1
0
No matter what I do it says the account can’t be verified
Questions
67
1
0
Every time I try to login to MAX it says it can’t verify my provider. I’ve had AT&T for almost a month and it hasn’t worked
Questions
80
1
0
So I've been in the same boat as the rest of you that should be getting HBO Max as part of your qualified AT&T Unlimited mobile plan. I'm very familiar with user authentication services/protocols (what I do for a living) and I'm pretty confident that the problem has something to do with how the cred
Questions
10.2K
4
0
Hi, My HBO max account, that i've had access to since I became an AT&T customer is no longer accessible. I followed the instructions to log in with my AT&T account, and they say my subscription is not eligible.
Questions
40
1
0
HELP!! Cant activate Max. Chatted with someone earlier on my phone who said to login on a computer to "activate" the max benefit. Well here I am and there is no such tile and doesn't appear to have been one for close to a year now. Is this still a benefit you are offering to long time customers like
Questions
56
3
0
Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over. On three different browsers (after clearing my cache, cookies, etc),
Questions
288
1
0
We have the Unlimited Plus Enhanced plan, and have had it for many years. I have received a text saying we should have HBO Max, and so I tried to login but got the "Can't Verify Subscription" error. I'm positive I'm using the correct login information, as I just logged into the site with the same in
Questions
174
1
0
Accepted Solution
Official Solution
I want to change my 4 digit pin code
Questions
839
1
0
Let us help protect you from unwanted calls, text messages and spam.
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.