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DIRECTV DVR & Receivers

DIRECTV DVR & Receivers

Get help with your DIRECTV DVR and receivers.

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Return equipment problems

I stayed on the phone with AT&T for several hours with their loyal customer service office trying to resolved problems. My bill had been going up

Questions

25

2

0

no video signal

I recorded a tv show and it shows it recorded for 30 minutes, but when go to watch it the screen goes blank and "No Video Signal" shows up

 posted 

6 days ago

 • 

Last response by 

shannon02 

5 days ago

Questions

19

2

0

Accepted Solution

Genie Upgrade - Loss of picture resolution

I just upgraded to a Genie with mini 4K's. Unfortunately, with the exception of the 4K channels, the picture is degraded on my LG OLED compared to my

 posted 

10 days ago

 • 

Last response by 

Dirtycricket 

6 days ago

Questions

24

2

0

Waiting for receiver signal

We have had the waiting for receiver signal a lot lately. We have to unplug everything. And plug it back in. Now it’s constantly on waiting for receiv

 posted 

a month ago

 • 

Last response by 

goldw1800 

6 days ago

Questions

56

3

0

What’s happened to the list of programs TO BE RECORDED??

I’ve missed several programs that had been set to record. I’ve used the list of programs to be recorded several times but have tried everything I can

 posted 

6 days ago

 • 

Last response by 

Fxinxs 

6 days ago

Questions

13

2

0

See list of shows to record in the future

Is there a way in the Genie interface to see shows that are set to record at future times.  My wife and I like to be able to see what we have set to r

 posted 

4 years ago

 • 

Last response by 

dottiej15 

6 days ago

Questions

395

2

0

Returning Equipment Nightmare

I cancelled my service and never received a box/shipping label to return my equipment. I called customer service and was told they don't send labels a

 posted 

7 months ago

 • 

Last response by 

Juniper 

7 days ago

Questions

59

8

0

Accepted Solution

Official Solution

hr54 genie help

Old Genie HR44 hard drive failed. It had regular phone jack.  Replacement HR54 has Ethernet jack.  Can I use an adapter?

 posted 

7 days ago

 • 

Last response by 

Juniper 

7 days ago

Questions

60

4

0

Flashing black screen with error message.

My main TV (with DirecTV DVR) suddenly stopped working. I'm getting a flashing black screen with the error message as follows: "Your TV does not su

 posted 

7 days ago

 • 

Last response by 

TexasBrit 

7 days ago

Questions

13

1

0

Genie mini C61W-700 won’t stay on

I have wireless Genie mini C61W-700’s connected to two bedroom TVs, along with the main system on a TV in the den. After being unable to find a signa

 posted 

7 days ago

 • 

Last response by 

goldw1800 

7 days ago

Questions

11

1

0

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