Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Ready to ask the community a question?  Get started...
DIRECTV DVR & Receivers

DIRECTV DVR & Receivers

Get help with your DIRECTV DVR and receivers.

74.7K

Genie receiver error message 775

Started getting 775 error yesterday. Have 2 Genie minis working off of main Genie. None of them are working. I’ve done every troubleshooting method

 posted 

17 hours ago

 • 

Last response by 

27 minutes ago

My receivers keep losing connection

Genie is 3 rooms continue to error out. Reboot and message no server. Followed all steps numerous times! Rebooted at least 10 times in 12 hours. Wo

 posted 

4 hours ago

 • 

Last response by 

34 minutes ago

Outdoor box recommendations

I have an HR-54-200 Genie 3. It is in a system that has 2 C41W-700 wireless minis, a C61K-700 wired mini recorder, an HR24-500 and an HR24-200. I am a

 posted 

9 hours ago

 • 

Last response by 

3 hours ago

Accepted Solution

Direct TV

I was a customer of DirecTV for 23 years and paid my bills electronically every month. The perfect customer. We moved from a single family to an apa

 posted 

9 hours ago

 • 

Last response by 

3 hours ago

Activate HR44-500-R DirecTV Receiver Online

Been on hold on the activation line for over 2 hours. Online activation links run you in circles. How do I active a replacement receiver?

 posted 

5 hours ago

 • 

Last response by 

4 hours ago

Return address for defective receiver

I am looking for an address to return the defective receiver for which AT&T sent me a replacement. I've called AT&T and spoken to 4 different people n

 posted 

5 hours ago

 • 

Last response by 

4 hours ago

Accepted Solution

Replace broken receiver

My current directv receiver is showing a broken hard drive message. I need to order another receiver but cannot contact customer service. How can I re

 posted 

3 days ago

 • 

Last response by 

5 hours ago

Genie recorder

I had direct tv installed today. When i ordered direct i told them i wanted the genie recorder. After the installation the tech told me he had me down

 posted 

9 hours ago

 • 

Last response by 

6 hours ago

Retrieve PIN

On my small Genie it says ( to add this location, you need to get the PIN displayed on your main receiver) where is the PIN located on main receiver?

 posted 

7 hours ago

 • 

Last response by 

7 hours ago

software launch error

Turned on my receiver today and received a "Software Launch Error" blue screen, tried doing a power off and power on. That did not work, then tried re

 posted 

11 hours ago

 • 

Last response by 

8 hours ago

AT&T TV – All Your Entertainment In One Spot.  Learn more…