received call from Alex Thompsen from directv. says he will show me how to update my receiver.  SCAM?

I've received several notices that I qualify for an upgrade to Genie. Before I do, I have several questions.

I have 2 Directv receivers in my home and the main one in the living room is skipping over CBS when we try to tune in the channel. The program bar at

are boxes sent to return equipment or are we expected to provide boxes?

I just received a new receiver by DirectTV. I did not get a return address label when getting the new one.  Do I need to return the old  re

DIRECTV Equipment Return Information If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. If the

Remember, this is a customer forum and we cannot access your account here. For account specific questions you have to call (1 800 531 5000)   A

Is there a way to restrict a user from recording or deleting shows from a particular Genie unit? My dad is quite old and often has trouble navigating

I purchased a new Samsung TV for the room where the recorder is located. I moved the previous set to another room (as well as the Direct TV remote fo

On July 29 FW update 0x13b0 was pushed to my DVR. Ever since this has been loaded on the DVR downloads are taking VERY long.  All other devices