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Device Troubleshooting
Your camera, thermostat, keypad & more.
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Camera Compatibility
Are there any security camera systems that are compatible with AT&T Digital Life?
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Outdated low quality outdoors cameras
I am a customer of ATT&T for many year. I have had very few issues with the service or the equipment over the years. But now the quality of the cameras is an issue. The other day we had a potential security issue, and the cameras were of no use. They are a far cry from what the markets offers
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ZTE Tablet won't login
when trying to login using ZTE tablet it says unable to login/wrong password. I'm sure it is correct as i just changed and am able to login from both my phone and laptop.
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Where do I send my old DLC100 battery - no return label
My DLC battery needed replacing, and I was sent a replacement. The documentation says to send the old one back using the enclosed return label, but I didn't get a return label. Where should I send the old battery, and/or can I get a label to send it back?
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Replacement key for deadbolt
We lost the metal keys for the deadbolt on the Digital Life door lock. How do we get new ones?
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63
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Closed
Glass sensor Replace Battery warning won't clear
We got a "Replace battery" sensor for a room. Replaced the battery. Still have the "Replace battery" message. Swapped out the new battery with one in another room that's working fine. Still get the "Replace Battery" message in the original room (now with a known working battery.) This is the SE
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The sound on my my video is over modulating. How do I fix this?
When I video , my video is over modulating very crackly how to fix this
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Not getting motion notification
I am not getting notification on my phone when the motion sensor detects movement although my notification setting is on in my android phone as well as the digital app.
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55
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I forgot my pin, how can I change it?
How do I change the pin because I forgot it
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452
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Can I program my alarm to disarming everyday?
Trying to set a program to disarm my alarm everyday at a specific time
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Trying to unlock phone
Paid off installment in January. Tried one time and received this error. Device meets all requirements. Current status - Denied You’ve tried to enter your IMEI too many times. We can’t unlock this devic
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Wireless
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SIM Card
I got an iPhone upgrade back in July of 2022. I used my old SIM card from my previous iPhone... well that SIM card is having all kinds of issues and I know it's about time to replace it. How can I activate the new SIM card that came with the upgraded iPhone?
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Wireless
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Fixed wireless internet down with no estimated time for repair
My AT&T fixed wireless internet had been down due to a Service Outage in my area for 10 days now. There is no estimated time for a repair to the tower which mine uses. A month ago my cell service was down for about 2 weeks after a power outage at another tower!!! I can't use my laptop or do any
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Internet
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Voicemail
My voicemail box is setup however when someone calls me, it rings for a very long time, and they are unable to leave a message. Also, when I decline the call to send it to voicemail, it does not send the caller to voicemail. How do I get this corrected
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Wireless
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Watch
I have my Samsung watch and it's tied to my account but since I own money to make the account current can I still sell the watch?
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Wireless
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unable to log into email
I keep getting this message when I try to access my email on my computer
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Trending Accepted Solutions
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
410
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Text/call log
I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?
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Wireless
325
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
319
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
311
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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