*ALERT* - April 1, 2023 the Digital Life Community will be shut down. For questions please call 855.288.2727
Device Troubleshooting
Your camera, thermostat, keypad & more.
1.9K
Pinned posts
(0)
No conversations found!
(1925)
Annoying beeps when doors open and close
Does anyone know the procedure to turn off the 3 beeps that sound every time the doors are opened and closed! I cannot find a prompt on my keypad or on the app on my phone.
Questions
395
1
0
Camera not recording
I've had trouble the past couple of days with the system not recording motion. The app sends me notification that motion was detected but never records. I can see the live feed fine. I've deleted the program and reset it to record upon motion. Any suggestions?
Questions
136
7
0
Camera Not Recording
My camera is not recording motion. I can record using the app, but it does not detect motion and start recording on its own. It’s been over a month since this has been happening. I have reset the connections and powered it off and back on and it still does not work.
Questions
60
2
0
Closed
Motion sensor
When you arm to STAY, how do you disable the motion sensor?If someone gets up at night, I don't want to set off the alarm.
Questions
359
4
0
Closed
Camera not recording
My camera has not recorded since April 18th and I called and was on the phone with the tech for 40 minutes and she still couldn't help me. I asked her to send someone out and she told me if they did, I would be charged a fee eventhough I have the technical support fee I am paying monthly. I asked t
Questions
602
4
0
Camera video stream
I have 4 outside and 1 indoor camera. I continually get no video stream available. I have 2 small pads and both do the same thing but yet I can get on my phone.
Questions
403
3
0
Closed
Motion sensor not sticking
The sensor on my bathroom window keeps falling off. I called AT&T Digital Life and they said they would send out new tape. When the sensor was installed on my bathroom window I specifically asked the installer if steam from the shower would be a problem with referance to the sensor staying stuck on
Questions
350
2
Volume too low
Is there a way to turn volume up on the alarm keypad The 'beep' volume on the SW_ATT_PAD2W Very loe
Questions
341
3
0
Closed
Thermostat Not compatible
I recently replaces my old builders grade heating/cooling system with a new carrier system. The HVAC technician tried to use my digital life thermostat and it did not work. Is there an upgraded or different thermostat I can use with my digital life system?
Questions
138
4
0
Closed
Digital Life Cameras
I've been a Digital Life customer since they offered the service in St. Louis. I have 2 exterior cameras installed and they've worked perfectly up until this week. I have my front door camera set to detect motion and notify me via text message. I noticed that since the temperatures have gotten e
Questions
3.8K
5
0
Be the first to reply
(203)
unable to log into email
I keep getting this message when I try to access my email on my computer
Questions
•
2
0
0
Spam
Certain emails keep going to spam. I have marked them as not spam, added them to my contacts but nothing helps. The same senders used to go directly to my inbox but not anymore. I move them from spam folder to my inbox but 5 seconds later, they go right back into the spam folder. How can I get this
Questions
•
1
0
0
use BGW320 alongside my Netgear mesh?
I just got my ATT fiber installed, but rather than stop using it as an AP, can it be used to extend my existing Netgear Mesh network? its an RKB752 (main with satellite). I dont want to disable anything on the ATT modem/AP and would like to keep it as main router, and i have since configured the Ne
Questions
•
Internet
3
0
0
Fiber damaged at pole; intermittent service. SNAFU
My fiber connection was damaged at the pole (just at the top of the hanger/strain relief) between the strain relief and the pole line terminator (not sure what the designation is where multiple fiber lines connect to the pole to pole ATT fiber line). My fiber was bent, straightened, but it needs to
Questions
•
Internet
1
0
0
I keep receiving an error message stating “Somethings gone wrong. Let’s try this again.”
I keep receiving an error message stating “Somethings gone wrong. Let’s try this again.” Using Yahoo email on laptop. I can still access email on my phone but need to access on my laptop.
Questions
•
2
0
0
Trending Accepted Solutions
(391)
Accepted Solution
Official Solution
Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
Questions
•
Home Phone
756
6
0
Accepted Solution
Official Solution
High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
410
6
0
Accepted Solution
Official Solution
U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
319
2
0
Accepted Solution
Official Solution
Text/call log
I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?
Questions
•
Wireless
316
1
Accepted Solution
Official Solution
Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
Questions
•
Internet
311
2
0
Frequently Asked Questions
Expand all
Looking for the new Samsung Galaxy S23, Samsung Galaxy S23+ and Samsung Galaxy S23 Ultra? We've got what you want!
Whether your gift was bought from us or is a compatible and unlocked device, we can help you set up that new gift and get you connected!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
We can help you manage your account, transfer billing responsibility, understand your bill, and more.
We have the answers to most of your frequently asked questions.
Not finding what you're looking for?
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.