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Device Troubleshooting

Device Troubleshooting

Your camera, thermostat, keypad & more.

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Accepted Solution

Official Solution

AT&T Router Change

I recently swapped out my old router for the latest high speed router offered from the Xfinity store. I had to enter my new password for all my device

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3 months ago

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Last response by 

3 months ago

Sr-kpd02

I bought a new home with this system already installed. The keypad is reading communication error. How can I reset this so that I can arm & disarm the

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3 months ago

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Last response by 

3 months ago

Video recording time

Is there a way to increase video recording time past 60 sec?

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3 months ago

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Last response by 

3 months ago

unknown state ZTE tablet

unknown state on ZTE tablet has been replaced 3 times and is still has the same problem. sometimes it works for a few days and at other times it only

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3 months ago

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Last response by 

3 months ago

Jam detected

Our digital life main hub is periodically making noise that can last up to a minute before stopping.  This has been happening for almost 40 minutes. W

 posted 

4 months ago

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Last response by 

3 months ago

Accepted Solution

Official Solution

Disarming

Trying to set a program to disarm my alarm everyday at a specific time

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4 months ago

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Last response by 

4 months ago

Front door lock

Our keys to the door all of a sudden are having trouble opening the door. We can usually get it open they the app, but my son and babysitter don’t hav

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4 months ago

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Last response by 

4 months ago

restoring the audible sound when a door is opened/closed

We asked ATT to turn off the audible sound on all doors except basement, but now I want to turn the sound on for all of the doors. I can't find it any

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4 months ago

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4 months ago

Controller.

Msg. Alarm not sent. Keeps appearing on my screen. How do I erase it?

 posted 

4 months ago

Accepted Solution

Official Solution

Keep getting error message in the Att DL app

I have logged into the app to check my camera recordings. I keep getting an error message “your digital life controller is disconnected from your home

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4 months ago

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Last response by 

4 months ago