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Device Troubleshooting
Your camera, thermostat, keypad & more.
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Smoke Alarn Beeping After I Just Replaced the Batteries
We have a constant beep from one of our smoke detectors-1 long beep every 5-6 minutes. This started after we replaced the batteries. A notice on the key pad now says to replace the battery in that specific detector. We checked to see that the batteries were installed correctly.
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Video recording time
Is there a way to increase video recording time past 60 sec?
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DLC-100
I cancel my subscription to Digital Life and they delete via internet the software and configuration of my house; now I have no communication from the keypad and controller. How can I access to the controller to configurate again my house sensors? I understand if I cancel the subscription the moni
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Motion Sensor Not Working
I noticed today that my motion sensor does not trigger the alarm if it is set. I'm wondering if the battery on it is dead. Should I see a red light or any other indicator if it has power? Ryan
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Use of equipment after 9/1/2022
Can the key pad, sensors and alarm still perform without Brinks or Digital life monitoring
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Camera records video but no image seen
My camera program is set up to capture motion and immediately alert me via e-mail and my iphone. I get the alerts and log on to see the video only to find that the image of what was recorded is not see. If the image is captured in the front camera a get duplicate alerts for both cameras front
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Remove DLC-100
How can I remove an unused DLC-100 box from the wall? There seems to be a security screw or bolt at the top which I'm unfamiliar with that is keeping the front panel from opening. I've tried unscrewing the security bolt but it seems to be attached to some kind of spring and it won't release the fron
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Garage door opener
I need to know which brand of garage door opener is compatible with the ATT digital life? I call tech support all I get is that you can't use the Genie, lift master and Chamberlin. I don't know of many more garage door makers. All I need is a brand and make that ATT knows works with this system.
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video recordings not showing in archives
I have not had any recordings show in the archives since 4-1. My data management is set to clear automatically to make room as needed. I show I have 88% available storage. Is this a known issue? Diana Davidson
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How to remove digital life keypad
We cancelled our digital life account and are removing all the equipment. The keypad was connected to a wire that appears to be hot. Does anyone know the voltage of this wire? Is it the same as a regular outlet or light switch? Trying to decide if we should cap it and leave it or
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Watch
I have my Samsung watch and it's tied to my account but since I own money to make the account current can I still sell the watch?
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Wireless
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unable to log into email
I keep getting this message when I try to access my email on my computer
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Spam
Certain emails keep going to spam. I have marked them as not spam, added them to my contacts but nothing helps. The same senders used to go directly to my inbox but not anymore. I move them from spam folder to my inbox but 5 seconds later, they go right back into the spam folder. How can I get this
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use BGW320 alongside my Netgear mesh?
I just got my ATT fiber installed, but rather than stop using it as an AP, can it be used to extend my existing Netgear Mesh network? its an RKB752 (main with satellite). I dont want to disable anything on the ATT modem/AP and would like to keep it as main router, and i have since configured the Ne
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Internet
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Fiber damaged at pole; intermittent service. SNAFU
My fiber connection was damaged at the pole (just at the top of the hanger/strain relief) between the strain relief and the pole line terminator (not sure what the designation is where multiple fiber lines connect to the pole to pole ATT fiber line). My fiber was bent, straightened, but it needs to
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Internet
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I keep receiving an error message stating “Somethings gone wrong. Let’s try this again.”
I keep receiving an error message stating “Somethings gone wrong. Let’s try this again.” Using Yahoo email on laptop. I can still access email on my phone but need to access on my laptop.
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Trending Accepted Solutions
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Text/call log
I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?
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Wireless
317
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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