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Device Troubleshooting

Device Troubleshooting

Your camera, thermostat, keypad & more.

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How do I change my alarm code so i can use it?

I would like to start using mine but cannot find the code. How do I go about changing my code so i can use it???

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My camera has recorded too many video clips and I can't view them

my camera has recorded too many video clips and I can't view them. What should I do? Jac

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Why is our alarm system panel showing the DLC battery needs to be replaced?

Our alarm system panel is showing the DLC battery needs to be replaced. We have no idea what this is

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Yale dead bolt lock no long connected to att digital life system

Can this lock be reset even though it is no longer connected to the digital life system?? It works now but I would like to to change the current code to a new code!

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Lutron integration stopped working !!!

Hi All, The integration with Lutron was working fine until today, now nothing works. These are the issues I am having: I can not control any of my Lutron Caseta devices through the web browser.  When I try from the web browser I get "Thermostat Error" (screenshot below) I can not cont

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How do you change the batteries in the glass shatter monitor?

How do you change the batteries in the glass shatter monitor?

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Window sensor battery replacement

We have digital life service for just 4 years. Couple of months ago around @ 2 AM the siren sounded nonstop and when we checked it was basement window breach. Either it was a false alarm or low battery, when we checked. Again this morning around the same time, the siren went off again with the same

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Dual Zone Air Conditioner

Just this stuff installed and realized the dual zone AC won’t work. They said it would be two weeks before a technician can come out. The thermostats look like they are installed correctly. Anyone run into this and have a quick fix?

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Reset SR-KPD02 to just beep when either of the two doors open/close.

Moved into a new house with digital life (I think). I press AWAY and was greeted with sirens. Unplugged siren , keypad and took batteries out of keypad. (SR-KPD02) System now shows Armed - STAY (With several meesages (back door opened, front door opened, KeyPad tampered, Siren Low battery) 

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camera

when i plug my OC432 camera in with the network cable, i have no green light on the front?

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Trying to unlock phone

Paid off installment in January. Tried one time and received this error.   Device meets all requirements. Current status - Denied You’ve tried to enter your IMEI too many times. We can’t unlock this devic

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SIM Card

I got an iPhone upgrade back in July of 2022. I used my old SIM card from my previous iPhone... well that SIM card is having all kinds of issues and I know it's about time to replace it. How can I activate the new SIM card that came with the upgraded iPhone?

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Fixed wireless internet down with no estimated time for repair

My AT&T fixed wireless internet had been down due to a Service Outage in my area for 10 days now. There is no estimated time for a repair to the tower which mine uses. A month ago my cell service was down for about 2 weeks after a power outage at another tower!!! I can't use my laptop or do any

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Voicemail

My voicemail box is setup however when someone calls me, it rings for a very long time, and they are unable to leave a message. Also, when I decline the call to send it to voicemail, it does not send the caller to voicemail. How do I get this corrected

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Watch

I have my Samsung watch and it's tied to my account but since I own money to make the account current can I still sell the watch?

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unable to log into email

I keep getting this message when I try to access my email on my computer

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Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

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326

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Phone trade in.

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

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265

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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