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Device Troubleshooting
Your camera, thermostat, keypad & more.
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New Garage Door
If I get a new garage door can I move the tilt sensor to the new door? Thanks
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Garage door control
Will the garage door controler work on a detatched garage that is about 30 feet from the house?
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I want to add additional smoke detectors to my ATT Digital life system, any ideas?
I spoke to ATT Digital Life & was informed that they no longer support or sell smoke detectors. Any idea where to look for compatible detectors?
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Digital Life Keypad Staying Lit 24 hours
I need to know how to make my Digital Life keypad light to turn off. Its in my bedroom and stays lit all of the time. My other keypad actually goes dark after a while, so I know its possible.
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Remove Digital life from purchased home
I just bought a house that is fully wired for Digital life: cameras, thermostats, DLC 200. I don't know the name or account number of the previous owner and that I can't use the equipment without providing that for the transfer. So how do I remove the equipment? Will I be able to use new thermostats
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Sr-kpd02
I bought a new home with this system already installed. The keypad is reading communication error. How can I reset this so that I can arm & disarm the system?
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Honeywell thermostat not working
Our Honeywell thermostat has a blank display and is not turning on. It won’t restart after removing it from the wall mount and changing the battery and is completely unresponsive. We called customer support yesterday to have someone come take a look and they can’t send anyone until Thursday. The AC
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Digital Life - motion detection and pets?
We just had digital life installed but they talked me out of the motion detection because we have 3 cats...I've had a security system for 10 years and never had trouble so I found it odd that this brand new thing can't handle the pets...does anyone have the motion and have problems with pets?
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Stop dead battery alert on window sensor
The contact sensor on one of my windows needs to be replaced and the alarm/alert keeps going off. How can I stop the alert until I can replace the battery?
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DOOR LOCK JAMMED
I JUST HAD ATT DIGITAL LIFE INSTALLED YESTERDAY AND THE DOOR ALREADY SAYS LOCK IS JAMMED..HOW DO I FIX THIS..IT WONT LOCK??
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Trying to unlock phone
Paid off installment in January. Tried one time and received this error. Device meets all requirements. Current status - Denied You’ve tried to enter your IMEI too many times. We can’t unlock this devic
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SIM Card
I got an iPhone upgrade back in July of 2022. I used my old SIM card from my previous iPhone... well that SIM card is having all kinds of issues and I know it's about time to replace it. How can I activate the new SIM card that came with the upgraded iPhone?
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Wireless
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Fixed wireless internet down with no estimated time for repair
My AT&T fixed wireless internet had been down due to a Service Outage in my area for 10 days now. There is no estimated time for a repair to the tower which mine uses. A month ago my cell service was down for about 2 weeks after a power outage at another tower!!! I can't use my laptop or do any
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Internet
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Voicemail
My voicemail box is setup however when someone calls me, it rings for a very long time, and they are unable to leave a message. Also, when I decline the call to send it to voicemail, it does not send the caller to voicemail. How do I get this corrected
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Wireless
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Watch
I have my Samsung watch and it's tied to my account but since I own money to make the account current can I still sell the watch?
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Wireless
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unable to log into email
I keep getting this message when I try to access my email on my computer
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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Text/call log
I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?
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Wireless
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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