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Device Troubleshooting

Device Troubleshooting

Your camera, thermostat, keypad & more.

1.9K

(1925)

Accepted Solution

Official Solution

Closed

How do I get a replacement battery for the DLC 100?

The battery light is red and from what I can tell I need to replace it. I tried pushing the "Fix it" button on the mobile app, but nothing happens. Then I searched and can't find a place to order the free replacement battery. I have had my system for a while and don't have a clue about 80% of it.

Questions

19.4K

7

0

Closed

Window Sensor is down

I received a new window sensor kit which I installed but nothing is registering.  Everything is brand new! What do I do to get this one sensor up and running?

Questions

142

3

Removing a contact sensor

How do I remove a contact sensor from my system that I no longer want? Our home has old windows and the seal has never been great. I spoke with a representative on the phone and they said I could remove the unwanted window contact sensor by using test mode, deleting it from the Digital Life app, and

Questions

1.3K

4

0

Accepted Solution

Official Solution

Closed

Door contact sensors

How do I turn up the volume on the door sensors?

Questions

3.1K

4

0

Accepted Solution

Official Solution

How to unscrew my digital life equipment DLC 200C

I am trying to move and need to remove my Digital Life equipment. I cancelled my account after having the alarm system for over 3 yrs for which AT&T said that it was no need to return equipment.  So I didn't give it a second thought until now I am moving out of my apartment and need to rem

Questions

3.3K

12

0

Closed

Sensor Falling Off

I have had the ATT Digital Life system for about four months.  Overall, I have been pleased with the system.  However, the sensor on our front door (the main door we use) just fell off.  I called to ask what could be done about this, and the response was that they could send me more double sided tap

Questions

802

1

0

Remove Digital life from purchased home

I just bought a house that is fully wired for Digital life: cameras, thermostats, DLC 200. I don't know the name or account number of the previous owner and that I can't use the equipment without providing that for the transfer. So how do I remove the equipment? Will I be able to use new thermostats

Questions

283

7

0

Accepted Solution

Official Solution

Closed

Temperature sensor only

Is there Temperature sensor only available

Questions

538

1

0

Use Xfinity Home Equipment with ATT Digital Life

If I change over to ATT Wi-Fi and Digital Life from Xfinity will I be able to use my Xfinity equipment with the Digital Life Service? Are they compatible?

Questions

652

3

0

Closed

Battery backup battery fails.

My alarm has a battery backup.  That battery will not remain charged. Most recently I had a new battery 3 days and the red notification light came on.

Questions

334

2

Smoke Alarn Beeping After I Just Replaced the Batteries

We have a constant beep from one of our smoke detectors-1 long beep every 5-6 minutes. This started after we replaced the batteries. A notice on the key pad now says to replace the battery in that specific detector. We checked to see that the batteries were installed correctly.

Questions

87

3

0

Closed

Video recording time

Is there a way to increase video recording time past 60 sec?

Questions

301

3

0

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