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Device Troubleshooting

Device Troubleshooting

Your camera, thermostat, keypad & more.

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Moving - how do I remove the door/window sensors?

I'm moving later this week and AT&T is sending a technician to install new equipment to where we are moving.  But I want to use the sensors that I alr

 posted 

4 years ago

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Last response by 

a day ago

Dual Zone Air Conditioner

Just this stuff installed and realized the dual zone AC won’t work. They said it would be two weeks before a technician can come out. The thermostats

 posted 

4 years ago

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Last response by 

a day ago

Keypad won't stop beeping

Keypad beeps every few minutes - loudly and annoyingly.  All it says is "Press # -Silence", with no indication just what it is I'm silencing.  After s

 posted 

2 years ago

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Last response by 

8 days ago

can't use Digital Life app on Direct TV

When this app first was installed for Direct TV, Iwas able to use it no problem. Now, if I go to the TV Apps section from Menu on Direct TV and select

 posted 

3 years ago

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Last response by 

9 days ago

Keypad tones

It began about 5 months ago. A strange series of tones after the doorlock is locked from the outside. Nothing shows up on the keypad inside the house

 posted 

13 days ago

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Last response by 

12 days ago

Accepted Solution

Official Solution

How can I access camera without Digilife subscription?

I recently bought a house and the previous owner left behind the front camera. He mentioned he had AT&T Digilife, and that's where the camera came fro

 posted 

3 years ago

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Last response by 

15 days ago

CODE 900 Error - NO Access to system using ANY Apple IOS product

This is my third day of not having access to my AT&T Digital Life alarm system because of an error 900 that keeps showing up on my login attempt.  I c

Accepted Solution

Recessed door sensor

I had problems with the recessed door sensor.  Getting a message to replace the battery, that was done and the sensor still not work. I was sent a new

Nest camera integration

Hi,    I just purchased a few Nest cameras - I see that the Nest thermostat can be integrated into the My Digital life app - can the camera be integra

 posted 

4 years ago

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Last response by 

a month ago

An imperfect service that doesn't protect

I had my car broken in right in front of my house. Spent $500 to fix it. AT&T Cameras didn't record any images - either picture or video. Called custo

 posted 

a month ago

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Last response by 

a month ago

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