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Device Troubleshooting

Device Troubleshooting

Your camera, thermostat, keypad & more.

1.9K

A

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Removing an old system

I moved into my house 14 years ago. There was an AT&T system installed but was not active. We did not activate it. I’m tired of looking at the panels

 posted 

19 days ago

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Last response by 

9 days ago

Questions

32

2

0

Camera not recording

I've had trouble the past couple of days with the system not recording motion.  The app sends me notification that motion was detected but never recor

 posted 

15 days ago

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Last response by 

15 days ago

Questions

16

4

0

Accepted Solution

Official Solution

We want to add an additional outdoor camera. Are there any specials available?

I called ATT Digial Life today and asked for a quote for one an additional outdoor camera.  We have a 2 year contract with one year remaining.  The qu

 posted 

4 years ago

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Last response by 

16 days ago

Questions

5.5K

16

0

Thermostat

I just had my HVAC unit replaced and they install a new thermostat.  How to I pair the new thermostat with my Digital Life package?

 posted 

19 days ago

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Last response by 

19 days ago

Questions

8

5

0

Closed

Digital Life System Jam Detected

Almost everyday my Control Panel says " Digital Life System Jam Detected" and then at the same time it says " Digital Life System Restore". This happe

 posted 

10 months ago

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Last response by 

10 months ago

Questions

827

6

0

0

Can't silence the beep on the Digital Life keypad

It seems that there is no way to silence the beep on the keypad when either alarming or disarming the system. I have it set to the lowest volume and i

 posted 

5 years ago

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Last response by 

a month ago

Questions

9.2K

50

0

Accepted Solution

Official Solution

Digital Life - motion detection and pets?

We just had digital life installed but they talked me out of the motion detection because we have 3 cats...I've had a security system for 10 years and

 posted 

6 years ago

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Last response by 

a month ago

Questions

6.9K

6

0

Dual Zone Air Conditioner

Just this stuff installed and realized the dual zone AC won’t work. They said it would be two weeks before a technician can come out. The thermostats

 posted 

4 years ago

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Last response by 

a month ago

Questions

1.3K

16

0

Camera video stream

I have 4 outside and 1 indoor camera. I continually get no video stream available. I have 2 small pads and both do the same thing but yet I can get on

 posted 

4 years ago

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Last response by 

2 months ago

Questions

338

2

0

Deadbolt stuck! replacement needed

We replaced batteries, and the keypad will not unlock the door from the outside. We can't even unlock manually from the inside. The gear has worn out,

Questions

24

1

0

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