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Device Features

Device Features

Learn about all the wireless features available to you!

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Need service on new phone

Need to switch service to new phone

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23

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Active Armor doesn't log calls -- call log is perpetually empty

The new spam protection app Active Armour is not working on my phone. It does not log calls, so not only will it not block them automatically, but I cannot block or report them manually.  I can't even enter a number manually because when I hit "next" I get a screen asking me to designate the "

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126

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Active Armor blocking calls from contacts

The Active Armor service is blocking calls from numbers I have saved in my contacts. I tried deleting the app but calls are still being blocked. How do I stop calls from being blocked by this service?

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471

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AT&T Family Companion App not working with iPhone 14, iOS 16.1.1

We’ve been using and paying for the AT&T Family Secure Family service for years. I got a new iPhone 14 a few months ago and the Companion app does not work. I Installed and paired the AT&T Companion app with my husband device as the Parent and still doesn’t work. My husband reinstalled the t

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34

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ATT Secure Family Companion cannot install profile to iphone 13

When I try to restore the protection features on my son's iphone 13 mini, the last step is to download and install a MDM configuration profile. Whenever I attempt to install this profile, I get the following error message: "A connection to the MDM server could not be established."   I

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1.1K

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Voicemail stopped working

For the last month, my voicemail stopped picking up on my Samsung s7. I just upgraded to the S21 and it still does not work.  Nothing in the troubleshooting seems to address this.  How do I get this working again?

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1K

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Trade-in

Hi, So I have a Samsung Note20 Ultra 5G and I was planning on trading it in for the iPhone 14 pro max to get $800 bill credit. But my question was if my current phone had a little screen burn would I still be able to get the full $800 bill credit. Nothing else is wrong with the phone no cracked and

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26

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remove Next Up feature

How do I remove Next Up feature from my devices?

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43

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My Galaxy 10 Plus won't update

I have a Galaxy S10 plus and doesn't want to update to android 11 or 12. I want to know why it doesn't update my operating system?

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56

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Carrier reveal request @greyes0407

I can't DM you. How?

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23

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Transferring my AT&T number to a new carrier

Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?

Questions

 • Wireless

7

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ATT Rep Set me a Business Account for "better price"

I went to the ATT store to get a wireless and internet plan. This was 2 days ago. Rep told me they will set me up as a business wireless and consumer internet so I can get 25% off. I called ATT today and they said no that I would need a business internet to get 25% off, but the internet for gigabit

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 • Wireless

3

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Phone unlock issue

When requesting to unlock my iPhone I get an error message: "The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500". I should be the first owner of this phone since I bought it new

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 • Wireless

8

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Usage in Mexico

I have the retired Unlimited Plus plan am I able to use unlimited talk, text and data while in Mexico at no additional price?

Questions

 • Wireless

5

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att fiber upgrade question

Hi everyone not sure if this is the right sub for this but I have had fiber since June of 2021 and it has been great, I pay around 80 dollars for the 500 package but recently I was browsing the internet plans and it shows the 1g plan at the same price as my current plan. My question is if I were to

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 • Internet

7

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Overcharge to account after account cancellation

Around the start of November I was traveling from the states to Okinawa Japan on Order since that where I’m currently stationed at. Prior to leaving the states I called and made the last set of my payment for my account, and attempted to cancel my account only to be accomplish the attempt in Guam w

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 • Wireless

9

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

Questions

 • Wireless

142

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I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

Questions

 • Internet

133

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I see that I was scammed into the trade in like others

I was told to send my damaged phone bc it was under warranty.  I sent the phone recieved a new phone , then AT&T sent the damaged phone back stating that it was not under warranty and that I would be charged $700. I have tried since Nov. 22 yo resolve this..no luck at all. I WOULDN'T RECOM

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 • Wireless

103

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

102

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Unlock Device

Not a att customer but my phone is locked to there network

Questions

 • Wireless

102

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