Device Features

Device Features

Learn about all the wireless features available to you!

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Wi-Fi calling is completely absent from my new (to me) S20.

​I switched from the S9 to the S20 recently. I quickly noticed Wi-Fi calling was nowhere to be found. I have AT&T, same carrier as S9. ​ ​It's not grayed out or non-functional, and Samsung clearly lists it as an included feature. ​ ​It's not in connections, quick actions, nowhere. 

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Voicemail was already logged into

I got a voicemail after my phone didnt ring and tried to login and it said that someone had already logged on with my password and to try again later. Then the visual voicemail popped up and said that the voicemail was from direct TV with an offer. When I logged into my actual voicemail a few minute

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Visual voicemail verification error

My Samsung S22 Ultra updated a few weeks ago ro One UI version 5.1 and the visual voicemail quit working. I've reset the connection, cleared the cache and data, restarted the phone numerous times. When I try to setup visual voicemail again it calls the voicemail box, I enter in my code and get the r

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Set up voicemail

When I press and hold the #1 button to set up voicemail I get a recording that says that the voicemail has not been set up for this user. Then it hangs up.

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App Not Working - Solutions From AT&T Community Forums

​​Learn why your app is not working, fixes, and how to report problems ​​ ​​ ​​ ​​ ​​​​ ​​ ​​Did you try to launch an app but nothing happened? Try our troubleshooting steps below: ​​ ​​ ​ ​ ​​Force close the app​​​​ and relaunch it - varies on phone, browser, or device operating system​​​ ​ ​

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Software update

I bought my S22 ultra usa version of AT&T around 6 months ago.But,it is still not getting one ui 5 update.Software update section shows the system is up to date but the phone is still in one ui 4.1.

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Allowing certain numbers in Call Protect

I use the Active Shield/Call Protect app on my Android phone. How do I allow certain numbers to ring through that are identified by the app as Spam/Nuisance so that I can receive the call? I have made the number a Contact, but calls are still being sent directly to voice mail.

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How do I get out of "Select Boot Mode"?

I accidentally got into "Select Boot Mode" screen setting and can't get out of it. I tried the volume up & volume down technique shown on YouTube, but it doesn't work. This has been on my screen for 8 hours. I can't turn off the phone or change the setting in any way. I can't use the phone and a

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Text delivery notifications no longer working

In the last couple days my phone got an update, since then the text delivery notifications have stopped working. We are not getting "Delivered", "Read" or "typing..." notifications. I, and my husband, have double checked our settings to no avail. I am on a Galaxy S20+ and my husband is on a Galaxy F

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setting up voicemail

I did not set up voicemail within the first 60 days. I now want to get that set up. How is this done?

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Auto pay due date

How can I adjust the date on my auto pay? I want one week later.

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Help with signing up my bellsouth.net email account on iphone. On my home PC I use Currently.com

Help, I had to change my password on bellsouth.net email on my PC and now my iphone won't let me update the password. So I deleted my iphone email and now can't figure out how to re-enter the information and what information I need to use. Can anyone please help me????? Thank you, Shell

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I get error TBWLSB-118 when trying to transfer billing responsibility

Hello, My wireless account is under my wife's name. Unfortunately, she passed away a few years ago and I need to transfer the billing responsibility to my name. Every time I go through the TOBR process, I get the following error during the credit check step: We're sorry. Based on your credit

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Locked out of bellsouth email

My email logged itself out on all devices and now wants to text a code to a cell phone to log back on. The cell phone it’s trying to text is my daughter’s (who was never part of the account to begin with, just a number on our former cell plan service with AT&T. In the past, verification texted t

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Att.net email

If I cancel my att home internet can I keep my att.net email?

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I cancelled my "unlimited Long Distance" service 8 months ago but I am still getting charged every Month HELP!

Hello, I am a senior Citizen that is vision impaired and I have a serious problem with AT&T Billing not correcting the billing issue that they have also identified and apologized for.......I cancelled my AT&T Unlimited Long Distance back in Sept 2022 - but I am still getting charged every m

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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