Device Features

Device Features

Learn about all the wireless features available to you!

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Active Armor not working

Hi, My Active Armor app is not working. It worked in the past, however recently I was able to open the app, but I was not able to access any of the functionality. I next removed the app and reinstalled it, to no avail. Still will not work. Now, the app says - “We hit a snag  Somethin

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Excellent Customer Service

I would like to say that the ATT store on college road in Ocala FL took very good care of me. The Manager Kim was very polite, professional and went above and beyond in meeting my expectations. I had written a review about a situation I had encountered and ATT contacted me and resolved my issue. A

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Unlock request surrounded by confusion and ignorance

Backstory: I have had AT&T for years. Initially Post-Paid, as of the past 3ish years Pre-Paid. In 2019 I signed up for Pre-Paid using a SIM kit and plugging it into my 6S. In 2021 I upgraded to a SE 2nd Generation through Walmart & swapped over my existing SIM. Through COVID my issues weren'

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wifi calling

If setup for wifi calling would allow user to directly enter gps location for address, ALL issues will be solved, don't you think? It is a specs/coding thing. Handling of gps location is an old concept, so please update your apps, Please.

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Calls forwarded too many time

Calls to my cellphone are receiving an error message saying calls have been forwarded too many times (message 31) and therefore their call can’t be processed.  I had put this phone on call forwarding a couple of weeks ago.  Is there a limit on the number of calls that will be forwarded before it jus

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Where to post and how to add tags

I’m new and posted a question without knowing the best place to post it. Additionally, I asked a follow up below the post so it might falsely appear that I answered my own question. Also, I noticed that I have 2 tags, neither of which address my main question. Can I add another tag and if so, how?

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Wi-Fi calling is completely absent from my new (to me) S20.

​I switched from the S9 to the S20 recently. I quickly noticed Wi-Fi calling was nowhere to be found. I have AT&T, same carrier as S9. ​ ​It's not grayed out or non-functional, and Samsung clearly lists it as an included feature. ​ ​It's not in connections, quick actions, nowhere. 

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Voicemail was already logged into

I got a voicemail after my phone didnt ring and tried to login and it said that someone had already logged on with my password and to try again later. Then the visual voicemail popped up and said that the voicemail was from direct TV with an offer. When I logged into my actual voicemail a few minute

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916

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Visual voicemail verification error

My Samsung S22 Ultra updated a few weeks ago ro One UI version 5.1 and the visual voicemail quit working. I've reset the connection, cleared the cache and data, restarted the phone numerous times. When I try to setup visual voicemail again it calls the voicemail box, I enter in my code and get the r

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Set up voicemail

When I press and hold the #1 button to set up voicemail I get a recording that says that the voicemail has not been set up for this user. Then it hangs up.

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Best way to put a VPN on bgw210 router

I’m looking to add a VPN to my home network. What’s the best way to do that?

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bgw210 problem: can't use sercomm cameras remotely via rtsp: it's forcing me to use server push which is wasting data and bandwith

i can't get rtsp to work remotely through this gateway. it will let me use server push method but not rtsp.  why is it doing that?

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6 G DATA

I would like to upgrade my data usage, but still want to be able to hotspot from my phone when on the road

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Mobile Hotspot not working with ActiveArmor

Since switching to the ActiveArmor service a week ago, I have had issues using my Hotspot. I get the message "there are network errors". Restarting my phone helped once but now won't. Any ideas?? Can't always get Wi-Fi and need my Hotspot.

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Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

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Apple Watch screen protectors

Do they have Apple Watch screen protectors in store?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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308

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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260

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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