Device Features

Device Features

Learn about all the wireless features available to you!

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NetGear Nighthawk M6 Pro- Warranty replacement

I have had the NetGear Nighthawk M6 Pro MR6500 hotspot (bought new through AT&T store) for a few months and have only been able to connect to it a few times between a desktop and laptop, all newer technology. Even IF it connected, the connection is extremely slow. Now, the device will no longer

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wifi calling

my samsung active will not load wifi calling

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Visual Voicemail

I recently purchased a new iPhone 14 Plus for one of the lines on my account. The voicemail box is setup and works fine, however, visual voicemail shows No Voicemail whenever a voice message is left. I have worked with technical support over the phone and over web chat and they have been unable to a

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Voicemail

Phone calls coming in from a number that is not in my contact list goes straight to voicemail. How do I stop that?

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Samsung galaxy z fold 4 wifi calling still not working

I went into an ATT store and they tried to fix it. They couldn't. They called ATT support who said it was Samsung's problem. So they called Samsung who said it was ATTs problem. So they called ATT back and after an hour of troubleshooting said their tech team wasn't available so they'll call me back

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S22 ultra slow on home wifi

Why does my s22 ultra and my wife's s22 run slow on nighthawk mr60 router connected to pace gateway? Nighthawk tests to 900 to 1.2ghz. All other devices work well. Not or S22s.

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Flip Phone drivers

I need flip phone drivers to connect my phone to my computer and transfer videos. Where do I download them?

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Can no enable wifi calling due to the following error message "need valid address - error code GEO-0074-WS"

I have been trying to enable wifi calling for since starting new service with AT&T wireless a little over a week ago. I was able to use wifi calling when I had Verizon.  I have spent over 6 hours and talked with 5 people from AT&T customer service and tech support who have been of no h

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How can i get back my old phone trade program?

I traded my ip11 pro max to ip14 pro max. I payed off new ip14. Now, i want get back ip11 because I don’t want update my plan, the cost for new plan go up a lot because i have 3 lines in my current plan. They need me update all 3 lines to unlimited plan in trade phone program for only 1 new phone. T

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Is it normal for my devices to connect to both 5G channels being used by the BGW320-505 on the same SSID ?

Hello, I understood from an earlier discussion here that the BGW broadcasts in 5G on two channels simultaneously and one of them is reserved for mesh "backhaul" (I don't know what that is). I've been monitoring my BGW for its automatic channel selection for a couple days now (you can't change th

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Locating my wife's phone that was stolen

My wife phone was stolen before I got this app so I never got a chance to pair her phone to mine. Is there a way that I can still locate her phone with this app. Thank you

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International Day pass

I wanted to get the day pass to get service in paris but its saying my wireless account is not active!

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Flagged For Fraud Error

Please At&t How to Unlock

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Tax form W-2

How do i get my W-2 form

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Paying over $60 For 15mb, when it's supposed to be "High Speed Internet"

​​​My family has been using AT&T for years, and I finally realized that you guys are quite literally scamming my family, like really now $60 for a measly 15mb? My cousin pays the same price at Verizon for 100mb, we might need to switch.​​​ ​​​The Account number is (Edited as per​ community gu

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Does router bgw320 allow for nat loopback

i am trying to hook up to a gaming grid, os grid, and i am having problems and it seems it traces back to a nat loopback situation

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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