Device Features

Device Features

Learn about all the wireless features available to you!

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My Galaxy 10 Plus won't update

I have a Galaxy S10 plus and doesn't want to update to android 11 or 12. I want to know why it doesn't update my operating system?

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Carrier reveal request @greyes0407

I can't DM you. How?

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AT&T Active Armor App Issues

Hello, on my account I have the AT&T active armor advanced subscription, but when I go to the app, and click on the continue button, it says “Hang tight, we’re setting up your account, this shouldn’t take long.” After about two minutes it says “We’ve hit a snag, the subscriber account isn’t elig

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Two numbers, one cell phone

I'm looking at options to consolidate my office and cell phone numbers to a single device, my cell phone.  There's less and less need for a second phone, but I don't want to lose my office number, which has been distributed over so many years.  Is there a way to have, say, a phone number alias, basi

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No Call Protect on my add-ons to remove.

I got the update for ActiveArmor and everything works except the call protection function. I found the page saying to log into your AT&T page and remove Call Protect from the add-ons, but it isn't there, just ActiveArmor. When I open the call block function in the ActiveArmor app, it keeps sayin

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Active Armour

I have a Samsung and have tried numerous times to switch from my Call Protect app to the Active Armour app. I continue to receive a Hang tight message but it never goes beyond that to set up my account.  What should I do?

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Automatic updates

I recently was forced to update my device. After my phone restarted I was given a series of items that I could opt in or out.   The last item was to allow automatic updates from Google, Samsung, and ATT giving them permission to automatically update and install apps on mobile data or wifi

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Why are missed calls sent to vm?

Why does my iPhone 12 randomly send calls directly to VM

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How many ip addresses are available for our apn.

We have a custom APN for our iot network. After thousands of devices have been connected we seem to have trouble during the DHCP phase of getting an ip address. Is the address pool allocated to our apn subnetted and possibly restricting the total number devices connected. 

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Cell booster pro Commpatibility

Is cell booster pro compatible with IOT CAT-M and CAT-1 devices?

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AT&T Prepaid Service issue

I bought a Prepaid Sim card from Best buy and activated by online. I had to Activate the sim card from Mexico as I didn't had time to insert the sim card while I were in US. I successfully activated the account and received the number, and paid the amount. I were able to use it as Telcel because

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Why does At&T (Edited per community guidelines) so bad!

Because their service is so bad I finally decided to switch my cake and wifi. after years of horrible service. anoe I go to pay my annual car wifi bill and it show my name and account and amount aon paid last year and then says can’t find my account. Why does At@at continually get it wrong and (Edit

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Trading in Verizon iphone

Trying to set my granddaughter her first phone. She has a perfect iPhone 7. has her phone # with sims. What is the best option for this scenario?

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Your useless service

​​​​We have called you, many times. We are left waiting until it hangs up, you supposedly fixed the issues, but your service is ABSOLUTELY THE WORST.  I CANNOT WAIT TO MOVE OUT OF THESE APARTMENTS TO GET RID OF YOUR SERVICE.  I WILL SELL MY PHONES AND NEVER BUY FROM YOU AGAIN!!!!!!!!!!!!!

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Dispute collections

Dear AT&T, I am writing to dispute the current bill that you have sent to the three credit bureaus. According to the bill, I am responsible for the charges incurred on the account. However, I would like to inform you that I am not responsible for any charges made on the account after March 15

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Secure mail key for att.net mail

Can you tell me whether att.net in regular webmail (brave or edge browser) would expect the secure mail key or would it expect the normal account password to log in? I tried to login with the normal password, and it kept erroring out, and finally locked me out. I use the secure mail key for Outlook

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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ATT is blocking the domain of our website

ATT is blocking the domain of our website. It was neglected for many years and may had some issues, but we started fresh with Wordress and would like to have this blocking removed. Please advise.

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222

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Upgrade to my AT&T Mail..

I just received an email that I had to upgrade my att email by clicking on a link and I dont know if this is a valid email its from [email scrubbed] this a legit email?

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U-verse TV + Internet issues

I'm paying $85 for U-verse TV + internet every month. I was told that I need to have both services in order to get $10 discount and unlimited data allowance. Is this true? I really don't watch AT&T U-verse TV at all and thinking to get rid of TV in order to save some $$. AT&T U-verse TV

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Remove sim restrictions on my iphone

Hello, is there someone who knows the step by step or on what to do to remove sim restrictions on my iphone??? It was given to me and it was bought in America but I live here in the Philippines and wanted to use my GLOBE sim card here but i cannot use it because it was no supported

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