Device Features

Device Features

Learn about all the wireless features available to you!

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Scammed by ATT store rep

Do not buy anything from the ATT section of the Target store in Reston Virginia!! ATT representatives in the Target store scammed us with fake deals. Promised an upgrade with a non existent deal and wasted our time for a couple of hours just to place an order. After this ordeal we realized he ordere

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Device Unlock not working

I am using an AT&T issued phone (model: V341U) and am trying to use the "Unlock Device" app, however the app simply opens, and then immediately closes. I went to "Google Play" and attempted to download the app again, however, the site explains that, "This app isn't compatible with your device

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130

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dual sim/ adding second line to another phone

Hello, I currently have two lines on my phone 13 (one is personal and other is business). My sister sold me her iPhone 11 (unlocked)and my questions is, Is there a way to transfer my second (business) line to that phone?

Questions

64

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Why isn't *67 working

When I receive a call from an unknown caller I do not answer. If I think it might be a legitimate call, I will call it back using *67. However, many times it is apparent when I call back, that they know who is calling them. so why isn’t *67 working?

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270

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Need Help Uninstalling Active Armor on iPhone

Hi, I have thoroughly seared and followed instructions on this forum to uninstall Active Armor App on my iPhone. When I go to Settings, Account, there is no option for "Remove Service." Please help me uninstall Active Armor from my phone. Thank you in advance! Deactivate ActiveArmor and remove the

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96

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Unable to Activate Apple Watch Ultra Cellular

Spent an hour on phone with AT&T trying to activate cellular service on Apple Watch ultra. Keep getting error (SVC_EMSI_37) finally get advanced technical support who says “try calling back in 24 hours”? That can’t be a real troubleshooting thing, right? I guess the error has to do with number

Questions

289

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Need my phone to unlock

Nokia imei need to unlock

Questions

169

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I have a Nokia for 2 years now I can’t get it unlock.

Prepaid Nokia at/t.(edited as per the community guidelines) Please unlock Thank you.

Questions

48

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Trade in

I upgraded to the new IPhone 14 and don’t feel comfortable mailing in my trade in. I went to a corporate store today and was told by an associate there, she (Krystal @ 635 NW Murray, Lee’s Summit, MO store) couldn’t take the trade ins, and I would have to mail them? This is NOT how it was handled tw

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218

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Samsung Security Patch Updates

AT&T diagnostic software say my phone is up to date however, I have NOT received any new update for anything since January 2022 when I purchased the phone. I contacted Samsung and they advised me to contact AT&T because they are the ones to push our the updates. I have reset my phone that di

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Can't Log in to Bellsouth email. Won't let me reset password.

Trying to log in to my Bellsouth email address but I keep getting this error message: "We’ve noticed activity that suggests your password may be compromised. To keep your info safe, select Forgot password to set a strong, new password. CARE CODE: 203.2 [FL001]" But when I select forgot pa

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 • Email

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Cant login to my old email account ending in Sbcglobal.net

This is an old account I opened more the 15 years ago but was still using it. I tried resisting the password many times and it never worked

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 • Email

12

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internet

Home with fiber optic internet needs hard wired connection for work.  Do I have options?

Questions

 • Internet

7

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Unlock request impposible to submit

I have an iphone that was sent by Apple as a replacement phone. The original phone was an At&T phone. The new phone was sent SIM locked by apple As a result of an IMEI check I I have thid regarding the hone SIM locked status: Next Activation Policy ID: 23Locked Carrier: US AT&T Activation

Questions

 • Wireless

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I can not hear or be heard by caller I 7 phone

I can not fix why my phone not working right everything else on phone works just the part of hearing and the other counter parts not able to hear me

Questions

 • Wireless

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Losing Wi-Fi on certain devices

We are losing our Wi-Fi on our Ring camera, and 2 Amazon smart plugs daily. By rebooting the system from the Smart Home app brings them back. Our Wi-Fi signal strength is strong. We have an Air 4920 extender. This is only happening in the front half of the house where our extender is. Any help?

Questions

 • Internet

6

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

6.9K

96

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How can I get to a live agent?

My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?

Questions

 • Internet

1.3K

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Landline no dialtone

We do not have a dialtone at this time. Just started this problem again today.  We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.

Questions

 • Home Phone

1.2K

12

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How to cancel my Internet

I tried to submit online cancel request but I couldn't submit because of this message " We didn't find services available for your request". Can you let me know how to issue by online cancel way?

Questions

 • Internet

740

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

504

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