Device Features

Device Features

Learn about all the wireless features available to you!

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How to Unblock Calls - Solutions from the AT&T Community

Learn how to unblock calls you have blocked in error There are a variety of ways a call may have been blocked. Via the phones app or AT&T Active Armor. Below you will find information on how to unblock calls on the apps you may have.   The different ways to unblock numbers  The Active

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Still Unable to Get ActiveArmor to Display Block List

This is a follow up to my original post on December 21, 2022 titled "How to Get ActiveArmor to Display Block List." Since then, I had been in a direct message chat with AT&T Help but had to pause for a while to take a trip, and the chatbot aborted the thread - advising me to start a new post if

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Software updates for s20 plus 5G

The software updates aren't the problem. It's the fact that it happens like once every two weeks and wipes out certain simple settings like themes widgets background on my lock screen and home screen etc etc. It's becoming an annoyance and I'm trying to figure out why I would need this many updates

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ITS NEVER ANYONES FAULT

my day started after realizing for two months now the (Edited per community guidelines) in the store upgraded the wrong line on my account and as I go to remove that line today I realize it’s been upgraded instead of the correct number being upgraded as I’m talking on the phone with the rep she was

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Switching carrier to AT&T, how long does activation take?

Hello all! I activated my phone tonight after midnight mountain time and there’s still no service and it’s been over an hour now. I’m switching from T-Mobile and keeping same number. How long should I expect this whole activation process to take? Thank you for your time!

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active armor

I had an alert about a password breach at PayPal so I opened the alert to read it and act on it. However, the alert icon, red !, still shows on the app on my phone and I can't get rid of it.  Anyone have an idea?

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Imei

I just recently got a used phone off someone and I went to the settings and was needing the imei number for this phone but when I click on the imei slot to pull up the number it says unknown, What do I do to fix this to where I will have an imei number? Also, is there any way I can unlock the servic

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Talk to Text

I can not get my talk to text to work. It all of a sudden stopped working. And I have the dictation toggle set to on. Any help with be so appreciated

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Voicemail System Asks for Password Only When Phone is in Wi-Fi Calling Mode

I have Consumer Cellular phones, with service provided through the ATT network, so this is kind of an ATT issue. When I set up my voicemail several years ago, I used the "password not required" option, so I wouldn't have to enter the password to retrieve voice messages.  That option still wo

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Visual voicemail not working

For a period covering the last 6 months, I've periodically experienced issues with visual voicemail. There will be a new message but I can't play it back without getting an error message: "please wait while message is downloaded." This happened multiple times with the S21 Ultra to the point where

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HBO Max Issue

Its been nearly two weeks since you requested I login to the link you provided and I have still not heard back from AT&T about this issue. I originally commented in this forum March 4th. I have been trying to contact AT&T for months regarding this issue. I have called multiple times, visited

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How long Samsung Galaxy S22 Ultra (ATT) firmware update to Android 13 UI 5.1?

My Phone Samsung Galaxy S22 Ultra (ATT) last update Security patch level August 1 2022 ! Didn't get new update!

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Free preview of Showtime and TMC

​Free Preview Begins: March 23, 2023 (Thursday)​ ​Free Preview Ends: March 26, 2023 (Sunday)​ ​If you're not seeing the channels, press menu, then go to options and find the "hide channels" selection and press 860 or 1860 to go to the channel and unhide them.​ I believe the only channels excl

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Old network charged me 600+ for cancellation and device

I switched to att/ First net and was told my cancellation fee and device would be returned. Sprint my old carrier just charged me for both and I do not even have my device anymore. What can I do?? I called att customer service and sprint. They opened a ticket but I am at a lost. I have the sales rep

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You've tried to unlock this device too many times. Wait 30 days and then submit a new request

It's my first time requesting for this device so it doesn't make sense that I'm unable to get it unlocked. Is there any solution to this?

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watch my U-Verse TV through the Oculus Go

Does anyone have a method that would allow me to watch my U-Verse TV through the Oculus Go? I’m thinking some sort of setup that would allow me to mirror the output of the U-verse receiver inside of the OculusGo. Any suggestions?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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