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Billing & Payments

Billing & Payments

Understand & pay your Digital Life bill.

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If service never worked properly, why am I stuck with a $640 bill

Good afternoon detractor department, I am hoping that I can find some answers and have a dialogue about the product that my wife and I spent our hard earned $ on to monitor and protect our home. We had an incident where someone attempted to ingress our home when my wife is alone. when the Police sho

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Cancellation. By far the worst customer service.

I called and canceled my Digital Life service over a month ago. When I was on the phone with the rep to cancel, the service the rep never stated that there was any end balance due and I was under the impression that I was canceling before my next billing cycle. Two and a half weeks later I received

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How to cancel DigitalLife

How do I cancel my subscription to DigitalLife alarm service?

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need verification

Need verification of my coverage for insurance company. need on it Name, Address, date, and payment amount.

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Dispute my Digital Life billing

I recently received a call from Digital Life after I paid my account off in full and canceled it. The representative stated that I was charged because I didn't cancel it until after I had paid it in full. It had been disengaged due to past due payment. Well, I was unhappy with the service so I paid

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Restoring digital life service

We have had digital life for the past 4 years. 2 months before by contract end date I was behind on 2 month payment. The service was suspended. I paid the back payment and was told the service wouldn’t be resumed until I paid the payment arrangement I had on the cellular side. I was upset so the per

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Just cancelled DL

I wish we had seen this part of the forum before today. We tried contacting DL as well numerous time about moving our system and kept hearing the same thing about needing to be barged almost $900 and we had to do the work of removing all of the components we wanted at our new house. We have had our

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Digital life contract

Back in 2016 I moved into a house that had the digital life equipment already in it. I activated the system and was told 2 weeks later that I needed to sign a two year agreement. I declined doing that because I knew I wasn’t going to be staying there for two years. I now have an outstanding balance

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Transfer Service to New Home Owner

I will be selling my house soon, and was wondering if the new owner wanted to continue using the service can I leave everything behind and they just transfer it into their name? If they don't want it, do I need to return all the equipment?

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Tax now being added

I have been with digital life for years and my LAST TWO BILLS started charging me tax??????  No notice, nothing.  I called and got a lecture on "city and state taxes" which I did not need.  A credit was applied for one month but I pointed out that I did not want to have to make this call every month

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Mobile Hotspot not working with ActiveArmor

Since switching to the ActiveArmor service a week ago, I have had issues using my Hotspot. I get the message "there are network errors". Restarting my phone helped once but now won't. Any ideas?? Can't always get Wi-Fi and need my Hotspot.

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Locked network

Hi. Am putting a new line in my at&t phone and its saying network locked. What should I do

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reward

It was said that a $150 gift card would be given when ATT transitioned to fiber internet. It's been about 5 months and I still haven't received the gift card. We called Customer Service several times but they told us to wait. We still haven't got a result.

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Jack and Internet plan cost

Hi, about how much is it for each installed ethernet wall jack, and will my plan price go up for each one I add? I have the Internet 50/10 plan in case it makes a difference. Thanks

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Need replacement gateway now!

Spent hours with Att technical support last night. They determined that our gateway had failed. They are sending us a new one, but it may take 2 to 3 business days, they could send a technician to the house, but still two days until a slot was available. Is there anyway anyone knows of a faster way

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Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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