Billing & Payments

Billing & Payments

Understand & pay your Digital Life bill.

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At&t prepaid

I want stopcanc payment

Questions

179

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Horrible Customer Service

I am having horrible problems with getting my issue resolved with Digital life customer service. I am still an At&t customer (home phone and cell phones) so I figured it would be best to start here before taking my complaint further. I called to cancel my account almost 3 months ago and I was a litt

Questions

374

4

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Charged $99 plus $10 tax for tech repl cam

Exterior cam stopped working. Trouble shot with DIgitalife and Tkt for for Tech dispatch was opened.  Tech arrived  5/10/19 and said could see no physical damage to cam, asked if had power hit, resp=no, bc there are 4 external cams around House. Tech said he repl cam=CAM and its working again. Tech

Questions

211

2

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Bogo sc

I did the bogo for iPhone in December and am still paying full price for both phones. I have been to my local store thee times to find out why and each time they assure that everything is in order and it will reflect on my next bill.

Questions

151

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Unauthorized credit inquiry

I got an email from credit karma that you made a hard inquiry on my credit and i don't have any products from at & t. I am working at my credit and don't appreciate this. What can I do to get it off?

Questions

161

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Billing issues

Had anyone else having trouble scheduling bill payment with the digital life App? I am unable to schedule the billing.

Questions

552

2

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Refund for non-installed equipment

I have been waiting for over a month and have spoke to several CSRs who have guaranteed me that I would receive a call regarding a camera that was ordered, subsequently cancelled,billed for and never installed by a technician. I'm still waiting for the call. The CSR service is horrible and I'm very

Questions

378

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Problem started Sept 2018 with a complaint about boxes and escalated too paying to much

my problem started actually when I moved in 2015 to my home. I was told wireless boxes were the wave of the future. I told the installer that I did not want them but he told me they would work seamlessly HAHAHA worst joke ever. So these and other problems went on for years. Finally hit enough in 201

Questions

270

3

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Complaint

I have been a loyal customer with ATnT services since 2015. I got the security system through you all right after I was robbed. I’m currently going to move within the next month but you all aren’t trying to charge me a fee of $350 just to do so. That is ridiculous when the cancellation fee is around

Questions

237

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transfer of service

very frustrated just called digital life and they told me they wont transfer my service until i pay another $600 plus for new equipment. I told them I am not a new customer I am a at&t emplyee and just transfering my services which I was told would be charge.  very dissapointed please help me as I d

Questions

368

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Complaint

How can a company get away with treating customers so badly and lie over everything they say promise and do??? How can i file a complaint to someone that matters???

Questions

279

3

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Direct TV/digital life bundle

My husband was sold a service that we did not use or need when we switched over from at&t verse per the company's request.  We were told they are promoting at&t digital life and that it was included...at first it was and then we started to get billed for something that we didn't even need.  We are n

Questions

240

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