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Billing & Payments

Billing & Payments

Understand & pay your Digital Life bill.

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Digital Life Issues- need an address or email address to send my COMPLAINT!!!

They make it very difficult to get in touch with someone here! I want an address or an email address where I can send a formal letter of complaint. I have already talked to multiple customer service reps in addition to sening a private message to Digital Life on here. What else can I do??? After exp

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What is the proper way to cancel Digital Life and ATT Mobility

I would like to terminate my services properly and in the proper time frame.  How does one do this? Thank you, Sande

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Cannot cancel digital life

Hi - I've tried to cancel my account for quite some time now.. I have mailed, called, and gone online to cancel my account and I can't reach anyone that will help me OR follow through on what they said they'd do. When I've called and can't get through, I'm on hold forever, and I eventually have to h

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Horrible Disservice!!!!

AT&T locked my family in our home and refused to resolve the issue with their lock. Further communications were met with interactions from their dishonest and ‘less than intelligent’ support team who lied about billing adjustments etc.  the BBB has been informed and their is a document being prepare

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Looking for a Lower Monthly Price for Digital Life

I contacted Digital Life looking for a Lower Monthly price.  I have been paying $43.29 per month for 9 years.I have everything ATT at my house (internet, TV, cell phone) and I think I deserve a discount. There are so many options these days that do not cost much.  You can buy your own equipment.   L

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transfer service $300

I was just told that to transfer my service from my current address to my new address where it is already security system ready it will cost me $300.I currently transferred my cable and internet and didn't have the same issue.  I am disconnecting my service to go elsewhere as this makes no sense. On

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ATT bill pay is insulting and uninformed

Oct 10 is the  first day I can see my bill details online.  Autopay is to happen on Oct 14 yet ATT says "There’s a past due balance of $86.26 due.  Make a payment."What???  Past Due??? ATT bill pay is insulting and uninformed, why so rude?

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BB complain

When I can Find A BB complain for filled? I ask twice and nobody can't help me. Thanks!

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Unable to login to account

When I try to login to account, it just states: "Give us a moment. We are almost there!" However, it doesn't ever change.  How can I pay my bill online if I can't login?I am using the Firefox browser.  Even if I use Edge browser it still seems slow, but eventually connects.

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AT&T security system 8300

I bought a house with the at&t security system 8300 already installed in it. Do I have to pay monthly charges if I use it? The seller didn't mention anything about it and I dont wanna use it and add any charges to their account or mine. Can it be used without a monthly payment or not?

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Over $100 for DSL????

Trying to save money as our ATT bill keeps increasing significantly - and went to cancel our landline last night. Told if I do that, my DSL (our internet!) will also be cancelled. I was "supposed" to have been told about this via letter in 2019. Yeah. Never happened that I can recall. Have no oth

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New emails go to Trash or Junk, not Inbox.

My new Incoming messages go directly to the Trash or Junk folders. I have to “edit” those folders and move the messages I want to keep to my Inbox. I’ve tried every avenue I can think of to find helpful information to resolve the issue. Please, please help. iPhone 12, Yahoo, AT&T

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Unlocking my ATT device

I’ve had an asus memo pad 7 LTE since around 2016 so I know I paid it off yet ATT won’t unlock it because of a bill I owe on a different device. To me, that makes no sense. The tablet is a $30 tablet (at best) and it is in fact paid off and has nothing to do with the other devices that I do owe mone

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Downgraded from 1Gbps fiber to 500Mbps and received BGW210 from AT&T wanting me to replace BGW320

Hello, I had 1Gbps fiber plan with a BGW320. The current set up is fiber wall jack <-> green & white fiber cable <-> SFP port on the BGW320. It's working fine. Decided to downgrade to 500Mbps. After the downgrade, I received a BGW210-700 in the mail

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Transfer wireless phone line to a family member

I want to transfer my daughter's phone line to her so she can manager her own billing. However, when I go to TOBR, it says my account isn't eligible. How do I complete this?

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Possible Scam

I received an email that states from AT&T but shows from [email scrubbed] stating:    "Starting on March 20th, 2023, At&t customers who have not confirmed  their email account will no longer be able to log in to their At&t account.  

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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