Billing & Payments

Billing & Payments

Understand & pay your Digital Life bill.

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No response back from a billing dispute and now unable to contact anyone

I called last week to dispute charges that were supposedly added to my account in 2016 that I was unaware of. I have not heard back from anyone and I am unable to get to anyone through the prompts on the automated system. I found out about this issue when I tried to upgrade phones and add a line to

Questions

27

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Combined services Customer service - ignore or hang up call instead of resolve dispute?

Is it AT&T customer service policy’s standard operating practice to not return calls left to their voicemail accounts or to hang up on a customer during a resolution call rather than to discuss/resolve the dispute? 3 phone calls...no assistance!

Questions

48

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Digital Life Refusal to Cancel Service

I had a terrible experience with Digital Life yesterday. I spoke to 4 different representatives who all claimed to be cancellation specialists. I WANT to CANCEL my service due to it not being needed. I had it installed during my living period at my parent’s home for the safety of my grandmother. My

Questions

182

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Digital Life Issues- need an address or email address to send my COMPLAINT!!!

They make it very difficult to get in touch with someone here! I want an address or an email address where I can send a formal letter of complaint. I have already talked to multiple customer service reps in addition to sening a private message to Digital Life on here. What else can I do??? After exp

Questions

826

10

Accepted Solution

Official Solution

What is the proper way to cancel Digital Life and ATT Mobility

I would like to terminate my services properly and in the proper time frame.  How does one do this? Thank you, Sande

Questions

6.4K

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Cannot cancel digital life

Hi - I've tried to cancel my account for quite some time now.. I have mailed, called, and gone online to cancel my account and I can't reach anyone that will help me OR follow through on what they said they'd do. When I've called and can't get through, I'm on hold forever, and I eventually have to h

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200

3

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Horrible Disservice!!!!

AT&T locked my family in our home and refused to resolve the issue with their lock. Further communications were met with interactions from their dishonest and ‘less than intelligent’ support team who lied about billing adjustments etc.  the BBB has been informed and their is a document being prepare

Questions

272

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Looking for a Lower Monthly Price for Digital Life

I contacted Digital Life looking for a Lower Monthly price.  I have been paying $43.29 per month for 9 years.I have everything ATT at my house (internet, TV, cell phone) and I think I deserve a discount. There are so many options these days that do not cost much.  You can buy your own equipment.   L

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809

4

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transfer service $300

I was just told that to transfer my service from my current address to my new address where it is already security system ready it will cost me $300.I currently transferred my cable and internet and didn't have the same issue.  I am disconnecting my service to go elsewhere as this makes no sense. On

Questions

1.9K

3

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ATT bill pay is insulting and uninformed

Oct 10 is the  first day I can see my bill details online.  Autopay is to happen on Oct 14 yet ATT says "There’s a past due balance of $86.26 due.  Make a payment."What???  Past Due??? ATT bill pay is insulting and uninformed, why so rude?

Questions

3K

3

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BB complain

When I can Find A BB complain for filled? I ask twice and nobody can't help me. Thanks!

Questions

1.8K

1

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Accepted Solution

Official Solution

Unable to login to account

When I try to login to account, it just states: "Give us a moment. We are almost there!" However, it doesn't ever change.  How can I pay my bill online if I can't login?I am using the Firefox browser.  Even if I use Edge browser it still seems slow, but eventually connects.

Questions

3.5K

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