Billing & Payments

Billing & Payments

Understand & pay your Digital Life bill.

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Adding additional sensors

I am attempting to add additional window sensors to my existing service. I first tried to order online, but keep getting a System Error when I try to checkout. I then called customer service to place the order and was told that the cost is $35.99 for ONE sensor. The website states that the $34.99 in

Questions

32

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Thank you to the person who responded to my complaint

I wish I would have been able to speak with you first.  It seems you reviewed things and found the source of the problem and corrected it right away!  I am very appreciative of you fixing the issue so quickly.  They need more people like you!

Questions

24

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service cancellation

My service has supposedly been cancelled by AT&T Digital Life after trying myself to cancel for two months to no avail. The llight is still shining on my keypad by front door so it must be somehow connected. This is a service I didn't want in the first place but was told it was included in the bundl

Questions

1.1K

11

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Cancelling Service

I need to cancel my services. The system is very outdated and the majority of the sensor and panels no longer work. I recently spent hours to finally speak to a support member only to have an appointment to fix everything cancelled and no word back on a reschedule for months.    Since DL provides ba

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50

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Merging services

Can I add my direct life to a package with my direct tv and internet service ?

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25

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Digital life payment mailing address

I tried to make a payment on my digital life account using my internet banking, however the payment check came back because the address I have is incorrect. What is the correct mailing address for digital life payments?

Questions

1.7K

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Mailing address

What is the mailing address for ATT Digitalife

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161

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Closed

Moving charges

Why am I being charged $350 to move my services?I have been a customer of AT&T, Direct TV and Digital Life for over 4 years, and just bought a new house. I am being told I need to pay $350 to simply move my Digital Life services even though I have 3 cameras that I will take with me as well as other

Questions

42

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Accepted Solution

Official Solution

AT&T Digital Life Energy Package

Hello all,Considering Digital Life appears to no longer have an appetite to support HomeKit; after 3 long years of waiting—I have decided to begin swapping out my Digital Life equipment for HomeKit compatible devices. My first undertaking will be replacing my thermostat. However, first—I have an i

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46

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Accepted Solution

Official Solution

Digital Life Disappointment

We have always been a loyal customer of AT&T.  So when the option was available to have AT&T home security we sign up without hesitation.  We have always been provided quality service.   But to our surprise, when signed up for AT&T Digital Life we would be receiving poor quality service and inferior

Questions

1.3K

12

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Why did my bill go up in 2020?

No notification, no increase in service, just charging more.

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45

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Lower my bill or cancel

My bill is $54.99 a month for monitoring service. I see other carriers as low as $9.99 a month. Why is the bill so high with AT&T?

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