
Billing & Payments
Understand & pay your Digital Life bill.
566
0
All
Questions
Blog
Adding additional sensors
I am attempting to add additional window sensors to my existing service. I first tried to order online, but keep getting a System Error when I try to checkout. I then called customer service to place the order and was told that the cost is $35.99 for ONE sensor. The website states that the $34.99 in
Questions
32
3
0
Thank you to the person who responded to my complaint
I wish I would have been able to speak with you first. It seems you reviewed things and found the source of the problem and corrected it right away! I am very appreciative of you fixing the issue so quickly. They need more people like you!
Questions
24
1
service cancellation
My service has supposedly been cancelled by AT&T Digital Life after trying myself to cancel for two months to no avail. The llight is still shining on my keypad by front door so it must be somehow connected. This is a service I didn't want in the first place but was told it was included in the bundl
Questions
1.1K
11
0
Cancelling Service
I need to cancel my services. The system is very outdated and the majority of the sensor and panels no longer work. I recently spent hours to finally speak to a support member only to have an appointment to fix everything cancelled and no word back on a reschedule for months. Since DL provides ba
Questions
50
1
0
Merging services
Can I add my direct life to a package with my direct tv and internet service ?
Questions
25
1
0
Digital life payment mailing address
I tried to make a payment on my digital life account using my internet banking, however the payment check came back because the address I have is incorrect. What is the correct mailing address for digital life payments?
Questions
1.7K
2
0
Closed
Moving charges
Why am I being charged $350 to move my services?I have been a customer of AT&T, Direct TV and Digital Life for over 4 years, and just bought a new house. I am being told I need to pay $350 to simply move my Digital Life services even though I have 3 cameras that I will take with me as well as other
Questions
42
1
0
Accepted Solution
Official Solution
AT&T Digital Life Energy Package
Hello all,Considering Digital Life appears to no longer have an appetite to support HomeKit; after 3 long years of waiting—I have decided to begin swapping out my Digital Life equipment for HomeKit compatible devices. My first undertaking will be replacing my thermostat. However, first—I have an i
Questions
46
1
0
Accepted Solution
Official Solution
Digital Life Disappointment
We have always been a loyal customer of AT&T. So when the option was available to have AT&T home security we sign up without hesitation. We have always been provided quality service. But to our surprise, when signed up for AT&T Digital Life we would be receiving poor quality service and inferior
Questions
1.3K
12
0
Why did my bill go up in 2020?
No notification, no increase in service, just charging more.
Questions
45
1
0
Lower my bill or cancel
My bill is $54.99 a month for monitoring service. I see other carriers as low as $9.99 a month. Why is the bill so high with AT&T?
Questions
116
1
0
0
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.
How can we help you today?
Visit the Community How-To.