*ALERT* - April 1, 2023 the Digital Life Community will be shut down. For questions please call 855.288.2727
Billing & Payments

Billing & Payments

Understand & pay your Digital Life bill.

570

0

Ask a question

Pinned posts

(0)
No conversations found!
(542)
Recently purchased house with ATT Digital Life including security camera's, sensors. How do I use?

Can it be used within the house immediately?Where can I get instructions?How do I activate?

Questions

572

5

0

Accepted Solution

ATTDigitalLifeCS Promised A Follow-up On 10/1....

I posted a message here on 10/1 because we just moved into our home and I need to activate a security system. An AT&T representative using the name "ATTDIgitalLifeCS" promised that "a specialist would reach out to <me> directly" but it's been four days and nobody has followed- up with

Questions

63

2

0

Anyone else get the "run around" to cancel?

First of all, we loved the service when we had it. However we had to move, and that's when we had to deal with the awful customer service department. Getting through to someone takes a minimum of 10-15 minutes (on a good day) of being on hold before you get to an actual agent. Most of the time, they

Questions

2.2K

24

0

HORRIBLE PRODUCT

I had my product installed 3 months ago and the tech said there was a proble with the connection and said someone would be out in a few days to fix it...  3 months pass and someone calls to say the service I have been paying for hasen't been working the whole time.  I tell him they never fixed it an

Questions

343

2

0

0

Accepted Solution

Official Solution

Help! I need to cancel my Digital Life Service!

I am extremely upset and disappointed with Digital Life! I have called every day for several days for assistance and have been on hold for over an hour each time! I have been in transition between houses for months now and my Digital Life service has just added to my burden. At this point, I just wa

Questions

14.6K

25

Adding additional sensors

I am attempting to add additional window sensors to my existing service. I first tried to order online, but keep getting a System Error when I try to checkout. I then called customer service to place the order and was told that the cost is $35.99 for ONE sensor. The website states that the $34.99 in

Questions

59

3

0

Thank you to the person who responded to my complaint

I wish I would have been able to speak with you first.  It seems you reviewed things and found the source of the problem and corrected it right away!  I am very appreciative of you fixing the issue so quickly.  They need more people like you!

Questions

45

1

service cancellation

My service has supposedly been cancelled by AT&T Digital Life after trying myself to cancel for two months to no avail. The llight is still shining on my keypad by front door so it must be somehow connected. This is a service I didn't want in the first place but was told it was included in the bundl

Questions

1.1K

11

0

Cancelling Service

I need to cancel my services. The system is very outdated and the majority of the sensor and panels no longer work. I recently spent hours to finally speak to a support member only to have an appointment to fix everything cancelled and no word back on a reschedule for months.    Since DL provides ba

Questions

71

1

0

Merging services

Can I add my direct life to a package with my direct tv and internet service ?

Questions

52

1

0

Be the first to reply

(190)
Jack and Internet plan cost

Hi, about how much is it for each installed ethernet wall jack, and will my plan price go up for each one I add? I have the Internet 50/10 plan in case it makes a difference. Thanks

Questions

1

0

0

Need replacement gateway now!

Spent hours with Att technical support last night. They determined that our gateway had failed. They are sending us a new one, but it may take 2 to 3 business days, they could send a technician to the house, but still two days until a slot was available. Is there anyway anyone knows of a faster way

Questions

5

0

0

Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

Questions

1

0

0

Apple Watch screen protectors

Do they have Apple Watch screen protectors in store?

Questions

3

0

0

Billing & Service Problem

My install was cancelled without notice and rescheduled for the following week. I signed up for autopay before service started, but apparently the system starting billing the week prior. In short, I started service with autopay but AT&T did not process it at the same time service started. As a r

Questions

2

0

0

How Do You Transfer Gallery Photos To The Phone Storage For PC Access For An AT&T Cingular Flip 4

I'm able to access my [AT&T Cingular Flip 4] phone's [internal storage] & the [photos] folder, however this folder is empty. All of my photos can be seen from the phone's [Gallery]. How does one transfer [photos] from the phone's [Gallery] to the phone's [Storage] folder, such that the photo

Questions

5

0

0

Trending Accepted Solutions

(285)

Accepted Solution

Official Solution

High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

Questions

399

6

0

Accepted Solution

Official Solution

Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

Questions

379

4

0

Accepted Solution

Official Solution

U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

Questions

308

2

0

Accepted Solution

Official Solution

I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

Questions

260

1

0

Accepted Solution

Official Solution

scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

Questions

239

2

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want