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Billing & Payments

Billing & Payments

Understand & pay your Digital Life bill.

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Cancellation for Digital life but charged

I called Jan.17th to cancel my DigitalLife. We had a credit on the account. The lady tried to give me a $15 discount to stay. I decline and wanted my service cancelled. February comes and we receive a bill for normal amount. I call and explain that I wanted my service cancelled last month. They  loo

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Text message

So, I got this text message. It says “Last Day to get up to 50% discount on your monthly bill.Use Promo: EBAYcall 1(888)359-1324DIRECTV  AT&T stop2stophelp4help”I called and they said that they could cut my bill to $211, but I had to send $633 and then I would get a bill in May for $211, and that wo

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Credit for outage?

We had an area wide outage on all services the end of January. Will I automatically get 3 days credit or do I have to ask for it?

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Bill balance dispute after Digital Life service cancelled

On Monday Jan 7th. I called to cancel my AT&T Digital Life service and a cancellation email received same day.  The account is inactive since Jan. 7th so I am not able to access it online.  Yesterday I spoke with a DL representative and was told they could NOT email a copy of a final bill since I wa

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Cancelled service and still getting a bill

I cancelled my service in December and was aggressively pushed to keep my service since I was no longer under a contract, they even offered to half my bill ! BUT I said no thanks and did in fact received a confirmation email about my cancelled service (saved !)in jan I received collection calls rega

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Billing Dispute

I am moving and I cancelled service on the 14th of January with the intention of setting up new service after I find and move into my new location.  When I cancelled service, I spoke to two different CSRs to do so, and neither of them informed me of any further charges I would be billed for as my bi

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February billing

Why is my February billing almost 25% more than last month's billing?

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I am out of my alarm contract and want to cancel but can't get correct people on phone!

I've been trying top cancel for months as I don't even use the system. Why is it back in 2015 I was SOLD this system by an aggressive sales force while in the store getting a new phone but now, after honoring my contract, there is no one to be found to CANCEL my service???  This is crazy!

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Question about my bill

Dear Dam/Sir,This is Thien ****, I have a service account with AT&T Digital Life. My monthly fees is $49.98. However, for this month I have received a bill with $172.98, I was so surprised about the difference, then I called Customer service number 8552882727, and I was answered that the reason why

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Prepaid

Hello! I have a question: I buy in October an 65 $ prepaid plan card, I charged it every month by calling to a number or online, not automatically from my account, last time when I charged it was in December and expired after 30 days in January 1. Right now i’m In Europe and I want to know if I can

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Cannot get POP to work on my laptop using Outlook 365

I am using these settings to set POP up on laptop. Server - pop.mail.yahoo.com Port - 995 Requires SSL - Yes Outgoing Mail (SMTP) Server Server - smtp.mail.yahoo.com Port - 465 or 587 Requires SSL - Yes Requires TLS - Yes (if available) Requires authentication - Yes

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Incoming calls going straight to voicemail

iPhone 13 Pro—— 2 unique phones Having tried all the obvious things (focus, do not disturb, allowing all callers, etc) I get some callers.  The rest all go to voicemail without notifying me.  This I was not a problem in an earlier version I believe. thoughts to receive all Calls?&nbs

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ATTs ordering and installation issues.

Initial order with ATT was cancelled because there was already an ATT service active on the address. There was no notification sent out about the order cancellation. They even sent the equipment to the address even when they cancelled the order. Again no notification when they cancelled the order.

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Not getting call waiting notifications

My Calypso 3 phone is not letting me know by sound notification that someone else is calling when I am actively on a call.

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No radio

My radio is off and greyed out????

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U-verse guid

My U-verse overnight now won’t let me record more than 2 shows. Conflict with shows that are “no info available @“.

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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317

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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