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Billing & Payments

Billing & Payments

Understand & pay your Digital Life bill.

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How do I view my bill online

Going to be able to look at my bill online which it should be easy to do but I can't find where I'm supposed to do that at and I was hoping to have an AT&t customer service rep help me but it seems like they are having the community help the community which I guess we'll work we'll see

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How do I cancel my contract

Need to cancel my contract, can I do it in the app?

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Filing a BBB complaint

I plan on cancelling my digital life service and filing a BBB complaint by the end if today if I am not contacted immediately to resolve my issue. I have not had access to my services since Sept and my balance has been waived (rightfully so) until now, when a manager "Cary" told me she can't help me

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Billing date

I need to change my billing date

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Digital life tax problem

I have been a Digital Life customer for years. Suddenly with my April bill, I am being charged tax, where I never have been before. I have spoke to FOUR people at Digital Life and two via chat and nobody can tell me what changed, or will let me talk to anyone in the accounting department. They keep

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Electric Bill Increase?

Hi everyone, just troubleshooting a 3x spike in our electric bill...bit of a shock (pardon the pun).  We just have the standard Dig Life package, no cameras or docklocks....but our electric bill had a huge jump.  Has anyone else had this happen?  Just wondering if it is the security system or someth

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Question I asked about glass break sensor

I asked a question on this forum....and evidently entered it twice. Then, I see my question has been CLOSED because it was a duplicate.  I never saw the answer to my question.  Where can I find the answer...????  Thanks!

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Digital Life Glass Break Sensor

I just replaced the batteries in my glass break sensor and I'm still getting the message that the batteries need replaced and a message that the glass break sensor is off-line. How do I get both messages to clear?

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Digital Life Glass Break Sensor

I replaced the batteries in my glass break sensor and am still getting a message to change them...AND a message that the glass break sensor is off-line. How do I get it online?  Thanks!

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Snapchat calls

When I use the Snapchat app on my phone and someone calls me from through it or I call them, Does their phone number show anywhere on my bill? Does that phone number show on the bill even though the calls were made or received through Snapchat and not my actual phone?

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Need replacement gateway now!

Spent hours with Att technical support last night. They determined that our gateway had failed. They are sending us a new one, but it may take 2 to 3 business days, they could send a technician to the house, but still two days until a slot was available. Is there anyway anyone knows of a faster way

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Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

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Carrier SIM lock

I bought a phone Pixel 6 through ebay tied to the operator. There is a SIM card of the operator itself, but I do not know the number. I have no connection with the seller, I tried to unlock it in an official way through the AT&T's site, but it doesn’t work, I can’t contact the operator about sep

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Apple Watch screen protectors

Do they have Apple Watch screen protectors in store?

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Billing & Service Problem

My install was cancelled without notice and rescheduled for the following week. I signed up for autopay before service started, but apparently the system starting billing the week prior. In short, I started service with autopay but AT&T did not process it at the same time service started. As a r

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How Do You Transfer Gallery Photos To The Phone Storage For PC Access For An AT&T Cingular Flip 4

I'm able to access my [AT&T Cingular Flip 4] phone's [internal storage] & the [photos] folder, however this folder is empty. All of my photos can be seen from the phone's [Gallery]. How does one transfer [photos] from the phone's [Gallery] to the phone's [Storage] folder, such that the photo

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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