Billing & Payments

Billing & Payments

Understand & pay your Digital Life bill.

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How do I view my bill online

Going to be able to look at my bill online which it should be easy to do but I can't find where I'm supposed to do that at and I was hoping to have an AT&t customer service rep help me but it seems like they are having the community help the community which I guess we'll work we'll see

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154

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Official Solution

How do I cancel my contract

Need to cancel my contract, can I do it in the app?

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139

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Filing a BBB complaint

I plan on cancelling my digital life service and filing a BBB complaint by the end if today if I am not contacted immediately to resolve my issue. I have not had access to my services since Sept and my balance has been waived (rightfully so) until now, when a manager "Cary" told me she can't help me

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1.4K

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Billing date

I need to change my billing date

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Digital life tax problem

I have been a Digital Life customer for years. Suddenly with my April bill, I am being charged tax, where I never have been before. I have spoke to FOUR people at Digital Life and two via chat and nobody can tell me what changed, or will let me talk to anyone in the accounting department. They keep

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Electric Bill Increase?

Hi everyone, just troubleshooting a 3x spike in our electric bill...bit of a shock (pardon the pun).  We just have the standard Dig Life package, no cameras or docklocks....but our electric bill had a huge jump.  Has anyone else had this happen?  Just wondering if it is the security system or someth

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610

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Question I asked about glass break sensor

I asked a question on this forum....and evidently entered it twice. Then, I see my question has been CLOSED because it was a duplicate.  I never saw the answer to my question.  Where can I find the answer...????  Thanks!

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Digital Life Glass Break Sensor

I just replaced the batteries in my glass break sensor and I'm still getting the message that the batteries need replaced and a message that the glass break sensor is off-line. How do I get both messages to clear?

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Digital Life Glass Break Sensor

I replaced the batteries in my glass break sensor and am still getting a message to change them...AND a message that the glass break sensor is off-line. How do I get it online?  Thanks!

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Snapchat calls

When I use the Snapchat app on my phone and someone calls me from through it or I call them, Does their phone number show anywhere on my bill? Does that phone number show on the bill even though the calls were made or received through Snapchat and not my actual phone?

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danielbethke

There is a noisy AT&T underground cable/fiber box near my apartment which a constant high whistling sound 24/7. I presume it's the fan.  What is the solution for this?  I hear it 24/7 on my balcony, even IN my apartment.  It is very irritating.

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 • Digital Life

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Router resets after 25 hours and 10 min

I have been chasing a reboot problem for the past 3 months. The router reboots after 25 hours and +/- 15 min. This is almost like clock work.  I have tried a number of solutions. The most recent was to setup a router behind the ATT modem to validate that I didn't have an excess of equipment hi

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 • Internet

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Auto pay was on a different date in December (only)

I am on auto-pay and my payment is usually taken on the 9th of the month. In December it was instead taken on the 20th, then in January went back to the 9th.  Did anything like this happen to anyone else and if so do you know why that occurred?  I have not changed anything on my account i

Questions

 • Wireless

1

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email access

no access to my sbcglobal email for 3 months.   No support from ATT

Questions

 • Wireless

3

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Call Protect

Trying to set it up. When I click on it a purple screen comes up that says HTTPS ERROR CODE 500. ATT Technical rep says it’s temporary and I just have to keep trying. It’s been going on for days. Any so,ution??

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 • Home Phone

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Can't Log in to Bellsouth email. Won't let me reset password.

Trying to log in to my Bellsouth email address but I keep getting this error message: "We’ve noticed activity that suggests your password may be compromised. To keep your info safe, select Forgot password to set a strong, new password. CARE CODE: 203.2 [FL001]" But when I select forgot pa

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 • Email

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

6.9K

96

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How can I get to a live agent?

My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?

Questions

 • Internet

1.3K

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Landline no dialtone

We do not have a dialtone at this time. Just started this problem again today.  We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.

Questions

 • Home Phone

1.2K

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How to cancel my Internet

I tried to submit online cancel request but I couldn't submit because of this message " We didn't find services available for your request". Can you let me know how to issue by online cancel way?

Questions

 • Internet

740

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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