AT&T Phone Account

AT&T Phone Account

Tips for managing your AT&T Digital Phone service and account.

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Home landline repair service--Unbelievable

I just got to post a gripe, so possibly someone at ATT will fix this. My parents home phone is not working. So I called the number on her bill and cannot report on Sundays. But, you can do it online. Went though everything, you have to have an online account to report. So I went through everyth

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A person is calling me to verify contract details

Hello guys! Hope you all are doing well. A person is calling me for three days being the representative of three network, and continuously asking me to verify my details such as my postcode my date of birth. What should I do?

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Being charged for a phone I don't have

So I've been with att for a while now and they've been charging me excessively. I only signed up for internet, but they are charging me for a phone line that I don't have. I know I made it very clear when signing up that I didn't want or need a phone line, but they are charging me for it anyway. Cal

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Why Will Call Log Not Load

I tried the digital chat auto response, which did not yield the information: [AT&T] : You can get a list of your digital home phone calls using a smartphone, tablet, or computer.  1. Go to (Link)Phone features(Link) 2. Select the Call History tab 3. Do one of the following: &nbs

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Refund due, sent via preloaded Mastercard, after 1 month of phone calls

Gross overpayment ( >$1K) in December, multiple phone calls with no resolution. Then out of the blue, this card arrives with my refund. Only glitch....can't register it, therefore can't access it.  How convenient of AT&T.  They're nothing but a company of thieves.  Disgusted w

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Can I add a business line at my home address

I will be closing my office in about 2 months and moving my business into my home.  I have an existing home account with ATT.  Can I add a business line at my home ?

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Transfer ATT home phone to Cellular plan

I need to transfer my grandfather's home phone (ATT) to a cell plan (T-mobile). I tried speaking with an ATT representative who mentioned I need a tranfer pin and the account number in order to port the number.  The problem is my grandfather does not have an online account set up to initiate g

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Urgent Landline Repair

Been trying to contact AT&T directly to discuss a service outage for my elderly father-in-law. He is a fall risk and depends on his landline. He has a landline only… No cell service, no internet.  AT&T says it will be repaired by January 5th at 5:30 EST.  This is unacceptable, as

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Billing Due Date

With AT&T, the due date of bills is gradually shortened over time, allowing customers less and less time to settle accounts. For example, my most recent printed bill specifies that it was "issued" on the 21st of May. But I only received this bill in the mail today, on June 1. And again, the due date

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IWFA-40 new customer and service

I recently signed up for ATT service to evaluate the coverage to/from and at my rural property. Ultimately I am hoping I will be able to use the IWFA-40 to provide both basic data and phone service since the property is located in a rural fringe signal area.  I originally talked with a rep tha

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BGW20 gateway with Orbi router

New to this forum and just got ATT fiber (1gb). After talking with the tech who installed the gateway I decided to update my wifi router to a Netgear Orbi wifi mesh router (wifi6).  I've setup the Orbi and things seem to be running fine.  But I'm reading something repeatedly about how I n

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Family link whoops something went wrong

I have been trying to sign up for family link and I keep getting the try again later. I’ve cleared cache uninstalled reinstalled and restarted. Still doesn’t work. Why?!

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Online account access

I have been a AT&T customer for alm2 years now and I have NEVER been able to login to view anything on my account. I don’t know what I’m even being charged for. I’ve been on the phone with AT&T way too many times trying to get someone to help, But no one seems to have the simple knowledge to

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ERROR CODE: SSACT-523 for prepaid phone with sim installed in store

I went into an ATT store, bought a SIM, for my prepaid phone, then had the staff there install the sim and port my number over. A week later, ATT says the number port is complete but I still don't have full service - I can't receive calls or send/receive texts. When I try to activate the phone onlin

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How AT&T is supporting those affected by the Mississippi Tornadoes

AT&T is working around the clock to help our wireless customers affected by the tornadoes in Mississippi stay connected through this difficult time.Please visit Mississippi Tornadoes to learn more about how AT&T is keeping our communities connected. AT&T encourages customers to cons

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sbcglobal email account won't stay signed in

Although the box is checked to stay signed in for an sbcglobal email account, it requires a new login every time which is difficult for my 93 yr old father to do. I havent been able to find anything about this problem or how to get it fixed. He is using MS Edge browser on a Win10 computer. The back

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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