AT&T Internet Equipment

AT&T Internet Equipment

Learn more about how to use your Internet equipment.

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Is the Motorola BGW210 5Ghz gateway dual band?

Recently had our modem (gateway) replaced during an ATT service call. The prior version was 2.4Ghz.  Although our beloved robot vacuum initially functioned with the new gateway as if nothing had changed, it now refuses to connect to Wi-Fi.  that has rendered the very useful phone app una

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Replacement gateway

we have a Motorola BGW210-700. internet connection has been cutting in and out for a while now, totally at random. we have had three technicians out, and they dont seem to be able to find a problem with any wiring One recommended possibly replacing our gateway, and sending the old, current one back

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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Broadband

How do I check the broadband speed comeing into my router?

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Don't order a movie from ATT

i ordered a movie, when it was over I tried to go back to regualr television. The system crashed. In thier infinite wisdom, it will take 3 days to get a technician here to fix it. 3 DAYS!! This is what happens when there's only one cable company in your area.

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My Ps4 does not want to connect to my internet

A few days ago my ps4 suddenly couldn't connect to my wifi. My phone, tablets, and other devices can still connect perfectly fine though. I have restarted both my ps4 and router. I even restored my ps4 to the default settings. It still hasn't solved my issue. I took my ps4 to my brother's house and

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Internet stability problems on ARRIS BGW210-700

Whenever I try and upload a file (ex. a 138mb file to Google Drive or OneDrive) the file upload starts, then after about 5 seconds, the internet stops working, and prevents anyone from accessing the internet temporarily (about 1-3 minutes). My PC that I'm uploading from is ethernet hardwired, M

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Smart Manager showing no devices connecting to extender

I’ve followed all the instructions and I’m not sure if my devices are connected to the extender. Smart Home Manager is showing only one device connected with all other devices connected to the gateway. I can’t see the extender come up on the network options but have read that it wouldn’t with an AT&

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ATT (Edited per community guidelines)

​AT&T will make sure that you pay your bill on time but you will never have Internet running through your home. We’ve had the AT&T workers at our house multiple times each month for about two years now and we still can’t get Internet. Also they keep giving you the runaround like

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Disconnected security cameras

I have two security cameras that work with 2.4 GHz. My modem-router Gateway is supposed to work with these cameras but the cameras don't recognize it. I disabled the 5 GHz band and still does not recognize it. Turned off and on modem and it did not help. Need help. Cameras work fine with COX 2.4.

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Is my AT&T Unlimited Plus plan eligible for the iPhone 14 trade-in program?

I have the Unlimited Plus plan and want to keep it. Is it eligible for the iPhone 14 trade-in program?

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Lying lying and more lying

Phone said SOS on Monday, went in on Tuesday to get a esim because I’ve dealt with my parents phone with the same issue and that’s the only thing that fixes it. When I went in and asked for a esim the person working there tells me “we’re out of esims and we can’t help you with that right now”. Which

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Cellular data never works right

Every other week or so. It says I have LTE but I can’t use my data. I’ve reset my phone countless times, done a soft reset, and I’ve even asked at an AT&T store and they all say it should be working fine. This happens every month or so and it’s like I’m paying for unlimited everything but not ge

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Can’t get past Restart Receiver

My old U-verse receiver died. Att shipped a new one. It only goes to the u-verse screen. Has a message at the bottom of the TV screen: U-verse is not available at this time. Please try again later. It gives a Restart Receiver option. Then when it’s restarted, goes back to the same screen. How can I

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Unable to access sbcglobal account

I am able to access what use to be the primary account, but am unable to access another account. It says the password is incorrect. When I go to try to recover the password it says "We don’t have the account details needed to complete your request." How can I reset the password?

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Is this a real AT&T number?

So I just got new service and had issues getting my phone to work so I call one of the at&t numbers for new service which was 888.333.6651. I told them my problem then they said that my problem was for the technical support department and transferred me to this phone number 855-930-0146. Is that

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Can’t access my sbcglobal email

Hello I’m not able to log into my sbcglobal email and really need to log into for to reset a password on an app!!

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Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

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International Calling

What is the difference between AT&T International Day Pass($10/day) and AT&T International Calling Package ($15/mo.)? Which one is the cheapest to use? If I am using my phone daily(calls, text etc.) it would seem AT&T International Calling Package is the better deal? I have AT&T Int

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Text message

My new secret guy put me on his AT&T account he keeps making comments about seeing my text messages. Can he read all my text messages

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Att.net email

If I cancel my att home internet can I keep my att.net email?

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