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AT&T Internet Equipment
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Ethernet Port Needed in a Different Location
Hello, I have a BGW 210, and I found the cord that connects from it to the NID box. The BGW router/modem is upstairs and I need an ethernet connection in the basement. Should I connect a cable to my router/modem and extend it to the basement? Or can I add an extension to the NID box, and r
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How can I check traffic usage over a DSL Connection?
How can I check traffic usage over a DSL Connection?We have a Direct Internet Access (DIA) Circuit at one of our locations. We also have DSL. We are evaluating whether or not we need the two of them.Thanks!
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Broadband stays up but internet fails. Modem shows "Ping Default Gateway" in diagnostics as FAIL. Then recovers in about 5 to 10 minutes
Randomly, multiple times a day, my devices will lose the ability to ping the default gateway. I work from home, and if I am on a Zoom call, the call will continue as it does not need a new ping. however, all other internet access fails or is VERY slow and intermittent. I have had
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Return Equipment
What is necessary to return All-fi Hub CGW450? What is the contact phone number?
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Changing Wi-Fi name
I have a new set-up. I logged in using the name and password on the BGW210 gateway, then changed the name and password using the app. however, the old name still appears on Settings on my devices and not the new name. Online support is no help
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Internet Connection Stops Working Multiples Times a Day For Hours
My internet stops working multiple times a day(at least 5-10 times per day) and stays down for hours sometimes. I don't know what to do. I've contacted AT&T and they told me there was a problem with my router. I got the router replaced and the same problem is still occurring and AT&T will no
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Need replacement gateway now!
Spent hours with Att technical support last night. They determined that our gateway had failed. They are sending us a new one, but it may take 2 to 3 business days, they could send a technician to the house, but still two days until a slot was available. Is there anyway anyone knows of a faster way
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The wifi says its on and there is a green light, but when you try to connect it says no internet connection!!
The light is green and everything on the app says that its working. Although every time I try to connect something to the internet, it doesn't work and says no connection. Its brand new at my apartment, so if anyone can please help. Ive been trying to figure it out for a week, and still cant get it
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Router shows greenlight but still no internet
Att installed everything, tech said I was good to go and then my router arrived so I set it up like It tells me to yet suddenly stops connecting to broadband. I have reset, hard reset it, unplugged and replugged, tried different outlets, etc nothing works. It stays on a solid green light but remains
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wifi droping
It began when i was playing on my ps4 and then the internet brodcast went down it went up but 5 mins later it drop all night and it keeps doing that can you help
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Lying lying and more lying
Phone said SOS on Monday, went in on Tuesday to get a esim because I’ve dealt with my parents phone with the same issue and that’s the only thing that fixes it. When I went in and asked for a esim the person working there tells me “we’re out of esims and we can’t help you with that right now”. Which
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Wireless
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Cellular data never works right
Every other week or so. It says I have LTE but I can’t use my data. I’ve reset my phone countless times, done a soft reset, and I’ve even asked at an AT&T store and they all say it should be working fine. This happens every month or so and it’s like I’m paying for unlimited everything but not ge
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Wireless
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Can’t get past Restart Receiver
My old U-verse receiver died. Att shipped a new one. It only goes to the u-verse screen. Has a message at the bottom of the TV screen: U-verse is not available at this time. Please try again later. It gives a Restart Receiver option. Then when it’s restarted, goes back to the same screen. How can I
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TV
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Unable to access sbcglobal account
I am able to access what use to be the primary account, but am unable to access another account. It says the password is incorrect. When I go to try to recover the password it says "We don’t have the account details needed to complete your request." How can I reset the password?
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Is this a real AT&T number?
So I just got new service and had issues getting my phone to work so I call one of the at&t numbers for new service which was 888.333.6651. I told them my problem then they said that my problem was for the technical support department and transferred me to this phone number 855-930-0146. Is that
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Wireless
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Unable to access email!!!
I cannot get into my email account because the password is not working. I only have access via my phone. ATT wants me to set up password recovery which I need to do but it doesn't recognize my password. Can someone please help because when I call on the phone I get stuck in automated (Edited per com
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Can’t access my sbcglobal email
Hello I’m not able to log into my sbcglobal email and really need to log into for to reset a password on an app!!
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Missing $250.00 card
For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?
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Internet
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International Calling
What is the difference between AT&T International Day Pass($10/day) and AT&T International Calling Package ($15/mo.)? Which one is the cheapest to use? If I am using my phone daily(calls, text etc.) it would seem AT&T International Calling Package is the better deal? I have AT&T Int
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Wireless
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Text message
My new secret guy put me on his AT&T account he keeps making comments about seeing my text messages. Can he read all my text messages
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Wireless
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Att.net email
If I cancel my att home internet can I keep my att.net email?