AT&T Internet Equipment

AT&T Internet Equipment

Learn more about how to use your Internet equipment.

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Flashing red broadband, but internet is working.

BGW210-700 Flashing red broadband, but internet is working. I use dsl connections. Learn the meaning of your Wi-Fi gateway lights - Status Light broadband - Solid Red - No signal on a line.  how can this be?

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Is it a standard of service to be down

I’m reading through all the topics about AT&T internet being down. Obviously I am experiencing the same issue. A large section in my area is down.  It is intermittent at times.  This has been happening since February and progressively got worse and now 3 weeks into March it’s been com

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Major increase in latency in couple years of Fixed Wireless

I've been experiencing major jumps in ms in gaming latency. In the beginning, latency was great around 40-60ms using Ethernet with only one single connection (my PC). I am now averaging 100+ ms in latency and spikes hitting 300+ ms. Could any tech support me with this and maybe help me out with trac

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Blink Security Camera and Sync Module

My Blink Sync Module no longer connects to my AT&T gateway. It was working fine but unfortunately, I disconnected it due to construction at my home. The Blink App takes you thru the full process (no errors) but when the sync module attempts to connect to the gateway the module fails to connect

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Outside plastic demarc box is in need of replacement

My outdoor demarc box is falling off the house. The box has a broken tab at the top. It contains fiber for my internet connection (one finer comes out of the ground, the other into the house).

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Internet down multiple times every day all day

Our devices keep disconnecting from our home wifi even though our router never shows that it not connected. All lights are solid green but still our devices will connect for about 15 minutes then disconnect for about 5-10minutes for no reason.

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Losing Wi-Fi on certain devices

We are losing our Wi-Fi on our Ring camera, and 2 Amazon smart plugs daily. By rebooting the system from the Smart Home app brings them back. Our Wi-Fi signal strength is strong. We have an Air 4920 extender. This is only happening in the front half of the house where our extender is. Any help?

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Broadband stays up but internet fails. Modem shows "Ping Default Gateway" in diagnostics as FAIL. Then recovers in about 5 to 10 minutes

Randomly, multiple times a day, my devices will lose the ability to ping the default gateway. I work from home, and if I am on a Zoom call, the call will continue as it does not need a new ping.  however, all other internet access fails or is VERY slow and intermittent.   I have had

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Easement

I work for a civil engineering company - we were told by the township that we need approval or a conversation with someone at AT&T in regards to an easement on the property that we are looking to build on. We have proof of the easement on the property from the CAD files / final plans, but no way

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Fixed Wireless with Pace 5268ac - ethernet port not working

We had a snowstorm which caused all sorts of havoc at my house. When all was said and done, one of my connections to a remote building stopped working. Mind you that this connection had been working for years, even before Fixed Wireless. The connection to the remote building is using a pair of Ubiqu

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Change the name in the sbcglobal.net email address

Is it possible to change the name contained at the beginning of an sbcglobal.net address? For example: Change [email scrubbed] to [email scrubbed].

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Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

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Links in forwarded emails

When I try to forward an email containing links, the links don't show up. I'm sure it has something to do with the language, but I can't figure out how to change it.   Need help!

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Device unlock

App for unlocking device doesn't work! I need my phone unlocked.  Paying 35 cents per minute here.

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Find MAC Address on a ATT Alactel Flip Phone

How do I find the MAC address on an ATT Alactel Flip Phone?

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How can I delete unused ringtones from my Samsung A13 5G?

1. I accidentally uploaded the same ringtone twice.  How can I delete one of the two? 2.  Can I delete ringtones that came with my phone?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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