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AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

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At&t can't seem to get my address right

AT&T keeps sending the installation to my old address. I have been on the phone for hours with them this week. And they can't seem to get the order right. I just reschedule my installation and again I just got a text message that the installation man is going to the wrong address. Has anyone had

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Upgrade from uverse to fiber - automatic and/or mandatory?

I'm a current ATT vdsl2 subscriber. Fiber upgrade began in March and will hopefully be available soon. Will I be contacted by ATT to upgrade?  Will it be required as I've heard they're getting away from copper? Will I be able to make the change on my existing account (ie not have to create

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Notify me when fiber is available

A truck came through my neighborhood saying fiber was coming and had a web address to sign up to be notified when it becomes available. I missed the web address for that. Anybody know where I can sign up to be notified?

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Promised rewards card

when I called to order this fiber optic internet I was promised A $200 gift card for placing an order through the phone but I was still stuck in a contract with xfinity and the salesman offered me another $200 gift card to pay out the xfinity contract so I can start service with att and not being pa

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Instant On order processing for over an hour

I signed up for a plan through my apartment building and att Instant On service and i was told i would recieve an email shortly with instructions to set up my account. I havent recieved any email and I do have to be connected to the internet fairly soon. For an "instant" service i didnt think i woul

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Address Validation

Fiber is available out of my terminal (with active customers) however database still shows only adsl for my address. Need assistance getting this corrected.

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Can't get new service at an apartment because the previous tenant never canceled account

Subject says it all and the phone rep's advice for me personally to get in touch with the previous tenant is laughably stupid. Heck, this entire policy is laughably stupid. The physical human being at the address should trump an entry in a database every time with no exception. What if the tenant is

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AT&T website says fiber is not available at my address, but it's available at other houses on my road

AT&T recently installed fiber cable down the highway on which I live. I've been checking my address to see if it's available, but it's always said not available, the only thing I could get is fixed wireless (which is what I currently have). There's no option to order fiber. But a couple of weeks

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How do I order static IP's?

Hello. I have AT&T fiber.  I'd like to know how to order a block of static IP's Thanks.

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Fiber installed in neighborhood, when will it become active

Over the summer we had utilities installers laying ATT fiber. There were signs up for it in many yards, and they went through our yard.  I still can’t sign up for the service though, when will it be available for me to sign up?

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(242)
Sam's Club ATT Scams

I feel like an a(Edited per community guidelines)olute fool! No one told me I was dealing with a third party scammer at Sam's Club. I trusted that I was dealing with ATT. I was told my bill would be around $180.00 per month and that my phones were free. (Edited per community guidelines)! My bill is

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 • Wireless

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ATT Corporate VPN users Service issues

All of our VPN users that have ATT are having issues with the service when using VPN to connect tothe office. Is anyone else having this issue? Florida and NC users.

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 • Internet

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AT&T Refund MasterCard not working

I have an AT&T refund Master Card from North Lane Technologies. The phone numbers on the card to activate it do not work, and the email address they give on the card does not seem to be going through.  [email scrubbed] The card expires on 02/23, so I need to find out how to access these

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 • Wireless

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Voicemail

Phone calls coming in from a number that is not in my contact list goes straight to voicemail. How do I stop that?

Questions

 • Wireless

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Never received my promised rewards card

It has been months since my activation of account but hasn’t received $300 rewards card. Reached out to the rewards center and they told they can’t do anything as 120 days have been passed and they no longer can process it as system doesn’t allow them. They routed me to billing department customer c

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 • Internet

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AT&T fiber ordering

Every single house in my neighborhood has the option for fiber and my house is directly in the middle. My neighbors right next to me(left and right) have it etc. on the website I only have the option for 50mb. Is this a bug on the website and it’s just not updated?

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

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Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

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Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

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 • Email

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Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

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 • Email

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EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
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Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
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