AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

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ACTNOW Promotion

I qualified for an extra $100 gift card with the ACTNOW promotion and I’ve already received the redemption email for the first gift card but now I can’t find any mention of that promotion and I’m feeling kind of conned.

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GIG Increase

How Do I Go From 1000 to 5000 Plan?

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Go Fiber Get $250 Giftcard SCAM - second post

This is the second time I've had to post this. My last post was closed before I could get back with AT&T.  They make it next to impossible to resolve.  They went quiet on me for 2 days, I checked the status Friday, they tried to hook up with me over the weekend, but I didn't see it un

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How to get fiber when next door neighbor has it

I moved into a new construction house and the utility poles in-between that feed my neighbor behind me and my house have AT&T. The neighbor behind me has available fiber and I do not.  Their house is older and mine is a new build.  How can I request access to Fiber internet?  We

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AT&T Fiber Availability (Downtown Pensacola)

I Checked the availability of Fiber for our home and was disappointed to see it wasn't available for us. I entered in other addresses of homes in our neighborhood that are just a block away and they see to have the option to get the service. Is this just a glitch on the website or has service to my

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How do I know when ATT Will be in my area for Fiber

This is for city of san gabriel zip code 91776 and 91775. My neighbor in Alhambra already got it

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Why do you not want our business??

I have been looking forward to changing to Att fiber since my brothers neighborhood had the lines ran a year ago and spoke well of the service. About 3 months ago the wires were ran at my house and I have checked online multiple time to try to sign up, your website incorrectly shows it is not availa

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Best way to add phone service to existing AT&T Fiber account?

We've got AT&T Fiber (which we're very happy with) with the BGW320 gateway. Now we'd like to port an existing phone number (from Charter) so that it works when I connect our home phones to the existing fiber gateway. The main problem is that I can't find the right place on AT&T's labyrin

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New Construction House

My new construction house is in a semi-rural area. Both of my neighbors have AT&T Fiber internet, so I was interested in getting it as well. I called AT&T to request Fiber, and they said “Fiber isn’t available at your address”. I tried telling them both of my neighbors have it, and they agai

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Reschedule Appointment

Ordered Internet 1000 for the house I'm going to be moving into - selected "self-install" but I was scheduled for a tech appointment. I will not have access to the apartment yet on the day they scheduled - and my attempts to reschedule or cancel have not been successful. I need to reschedule or canc

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Discontinued Service?

I received phone calls "from ATT" stating that the internet service in our area is being dropped/discontinued. Is this true? If so, why and when? I live outside the city limits and ATT is my only option for internet aside from overprice wireless. Any information would be appreciated. Aubrey, TX 7

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Submit a notice of Dispute to ATT on discount

Spinning after upload a pdf file. how long does it takes to complete the spin?

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Unlock phone

My good friend died of illness, and we have now returned home. However, the phone purchased from the Att operator is no longer usable. There are SIM card restrictions. My friend recorded a video on his mobile phone for his mother to watch before he died. I hope you can help me untie it. I'm in a hur

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Major increase in latency in couple years of Fixed Wireless

I've been experiencing major jumps in ms in gaming latency. In the beginning, latency was great around 40-60ms using Ethernet with only one single connection (my PC). I am now averaging 100+ ms in latency and spikes hitting 300+ ms. Could any tech support me with this and maybe help me out with trac

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Package not delivered

Says it was delivered but it hasn’t been delivered I haven’t received anything and I’d like to know if I can get a replacement or a refund because this is absolutely ridiculous no one from customer support has helped I either get placed on hold for 30/45 minutes or hung up on I need answers

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My power is out, an AT&T technician is coming over tomorrow morning to install an internet 50 upgrade, and I cannot reschedule

The power in my area is currently out and supposedly won't be back up until 6PM tomorrow, so I tried rescheduling the appointment through AT&T's website but this bizarre glitch keeps occurring where as soon as you load up the page where you reschedule the appointment, the little section where

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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