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AT&T Fiber Ordering
Learn how to order Internet with AT&T Fiber.
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Promised rewards card
when I called to order this fiber optic internet I was promised A $200 gift card for placing an order through the phone but I was still stuck in a contract with xfinity and the salesman offered me another $200 gift card to pay out the xfinity contract so I can start service with att and not being pa
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Instant On order processing for over an hour
I signed up for a plan through my apartment building and att Instant On service and i was told i would recieve an email shortly with instructions to set up my account. I havent recieved any email and I do have to be connected to the internet fairly soon. For an "instant" service i didnt think i woul
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Address Validation
Fiber is available out of my terminal (with active customers) however database still shows only adsl for my address. Need assistance getting this corrected.
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Can't get new service at an apartment because the previous tenant never canceled account
Subject says it all and the phone rep's advice for me personally to get in touch with the previous tenant is laughably stupid. Heck, this entire policy is laughably stupid. The physical human being at the address should trump an entry in a database every time with no exception. What if the tenant is
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AT&T website says fiber is not available at my address, but it's available at other houses on my road
AT&T recently installed fiber cable down the highway on which I live. I've been checking my address to see if it's available, but it's always said not available, the only thing I could get is fixed wireless (which is what I currently have). There's no option to order fiber. But a couple of weeks
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How do I order static IP's?
Hello. I have AT&T fiber. I'd like to know how to order a block of static IP's Thanks.
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Fiber installed in neighborhood, when will it become active
Over the summer we had utilities installers laying ATT fiber. There were signs up for it in many yards, and they went through our yard. I still can’t sign up for the service though, when will it be available for me to sign up?
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AT&T Fiber lines have been buried in our neighborhood for over a month, and no one on our street is able to order fiber, or get updates.
Because of personal info I cannot share the street address, but I am at a loss of what to do. Our neighborhood is a new development, with our particular street having closed on more than 8 houses so far, with many more to come in the next few months. Just before we moved in, an AT&T contracto
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AT&T Rewards appears to be a scan orchestrated by AT&T to solicit service
After grueling hours of being on the phone with AT&T reps (5+hrs in one night), being lied to about 85% of my order from a rep just to get a sale; transferred over and over again to wrong depts, hung up on, given non-working/wrong/disconnected phn #s; lied to twice about installation (comfirmed
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Need Fiber service Hendersonville, NC
We currently have service with optimum internet and they have been awful. Not the promised speeds and speed throttling is awful even with 300Mbps. We currently have ATT streaming for tv and want to bundle and get fiber internet in our area. I have heard they are moving in soon just wanted to see how
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(197)
Over $100 for DSL????
Trying to save money as our ATT bill keeps increasing significantly - and went to cancel our landline last night. Told if I do that, my DSL (our internet!) will also be cancelled. I was "supposed" to have been told about this via letter in 2019. Yeah. Never happened that I can recall. Have no oth
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Tired of the run around with prices and services! And increases out of nowhere....
Got my latest combined bill. Cell phone portion of bill is over $13 more than last month for two phones on an antiquated grandfathered in plan. Loyalty Dept. couldn't explain why bill has gone up - said that is just the price now but will credit my bill "this time" for the overage because I wasn't n
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New emails go to Trash or Junk, not Inbox.
My new Incoming messages go directly to the Trash or Junk folders. I have to “edit” those folders and move the messages I want to keep to my Inbox. I’ve tried every avenue I can think of to find helpful information to resolve the issue. Please, please help. iPhone 12, Yahoo, AT&T
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Unlocking my ATT device
I’ve had an asus memo pad 7 LTE since around 2016 so I know I paid it off yet ATT won’t unlock it because of a bill I owe on a different device. To me, that makes no sense. The tablet is a $30 tablet (at best) and it is in fact paid off and has nothing to do with the other devices that I do owe mone
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Downgraded from 1Gbps fiber to 500Mbps and received BGW210 from AT&T wanting me to replace BGW320
Hello, I had 1Gbps fiber plan with a BGW320. The current set up is fiber wall jack <-> green & white fiber cable <-> SFP port on the BGW320. It's working fine. Decided to downgrade to 500Mbps. After the downgrade, I received a BGW210-700 in the mail
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Transfer wireless phone line to a family member
I want to transfer my daughter's phone line to her so she can manager her own billing. However, when I go to TOBR, it says my account isn't eligible. How do I complete this?
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Wireless
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Unlock
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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scam?
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
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Swapping eSIMs?
I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get