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AT&T Fiber Ordering
Learn how to order Internet with AT&T Fiber.
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request old account price
I foolishly switched to another service at the beginning of this year and want to switch back to att fiber. How would I go about begging att to hook me up with the same speed/price and ask forgiveness for my sins?
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ATT fiber and ACP discount
I want to upgrade from Internet 25 to 300 megabit fiber. I was told by ATT that if I switch my internet from copper fed to fiber I will lose my ACP discount. Why ??
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ATT Fiber in San Diego 92123
I have been waiting for AT&T to roll out Fiber in my neighborhood for years. As I understand it there is a fiber node about 150 yards from my house. I can see it from my front door. I was talking with an AT&T technician who installed my AT&T 100mbps service and that is what he said. If this is the c
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Promised a reward and never received it
I purchased AT&T Internet and the sales representative said that I would get a $300 rebate. When the email came for my rebate or/reward it said to enter my last months bill from my previous Internet provider. I had not had a prior Internet service. I was unable to submit a bill due to not having
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Accidentally called phone number for 3rd party or scam ATT internet setup
I really messed this one up. I called 866-928-5126 which is a number that came up on google when I searched to transfer my internet to my new address. The call should have made me suspicious but I have worked in a call center before and at times had to verify customer accounts if it wasn't pulling u
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Att covers other carrier termination fee
Att has a promotion for fiber where they will pay your early termination fees from another carrier if you switch over. I just switched from xfinity and wanted to know what the process is to get reimbursed for the early termination fee. Hopefully someone can help!
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Internet Service
Hello, interested in starting home office internet service. After speaking with a representative was advised to credit would be pulled. Where does the website specify/guarantee that the pull is a soft inquiry and not a hard inquiry.
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Fiber Availability in my neighborhood
Hi there, I have been on internet 50 for many years now and getting impatient waiting for fiber. I called in multiple times and I even submitted a request to have someone check our lines because I know there is another neighborhood 2 blocks from my house (2 min drive) that has fiber. How c
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Mistakes deduct money
I am a college student, said before the good tax exemption why still deduct money? It said that 67$/month, but I got my first month bill, it’s 116.63$. I’m really confused about that, and I need to get my money back!
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Fiber Extension Project in my neighborhood
I currently came across workers working on extending fiber 1/2 mile from my home. After discussing with them, it seemed unclear if the extension would reach my home. Is there anyone I can call to find out if I would be covered when the projects finishes. Also, is it possible to get a quote to contin
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Secure family app
So my secure family app was working fine then all of a sudden it like reset on all the phones and I had to go and set everything up again but on my phone which is the parent one it won’t keep me signed in. I have to sign in with my number and account then it says I don’t have access to the app and m
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Voicemail says full when called, but no voicemails to delete
When you call my voicemail it says full. I checked and it says I have no voicemails. It does not give me an option to do anything further with deleted vm's.
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Wireless
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Messed up my trade in shipping
I sent my XS trade in phone back in the box that came with my new phone. Said Pitney bows on it. A week later I get a white box that said trade in AT&T. Now what do I do? I sent my phone to who knows where. Then to boot I sent my iPhone 8 back in the box that was for my iPhone XS now I got ever
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Wireless
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Web site block for Phishing but no message appears
I have a work web site that continues to get blocked saying that it is a phishing site. But there are no messages in my inbox showing that this site was blocked. According to all of the tech support documents I've read, clicking on the "safe" link in the message is the only way to add this site to m
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Internet
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Hung Up On AGAIN
Instead of addressing my issues, customer service keeps putting me on hold while they say they're "getting help" and then just not coming back or flat out disconnecting me.
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Bellsouth Email
It appears there is a glitch that is affecting multiple people with logging into their bellsouth accounts. AT&T is being less than willing to do much to help. Most recently, they stated they had to send a code to my address on file so that I could log back in. However, they claim the only addres
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Text/call log
I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?
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Wireless
474
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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Phone trade in.
I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?
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Wireless
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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