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AT&T Fiber Ordering
Learn how to order Internet with AT&T Fiber.
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ATT fiber and ACP discount
I want to upgrade from Internet 25 to 300 megabit fiber. I was told by ATT that if I switch my internet from copper fed to fiber I will lose my ACP discount. Why ??
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ATT Fiber in San Diego 92123
I have been waiting for AT&T to roll out Fiber in my neighborhood for years. As I understand it there is a fiber node about 150 yards from my house. I can see it from my front door. I was talking with an AT&T technician who installed my AT&T 100mbps service and that is what he said. If this is the c
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Promised a reward and never received it
I purchased AT&T Internet and the sales representative said that I would get a $300 rebate. When the email came for my rebate or/reward it said to enter my last months bill from my previous Internet provider. I had not had a prior Internet service. I was unable to submit a bill due to not having
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Accidentally called phone number for 3rd party or scam ATT internet setup
I really messed this one up. I called 866-928-5126 which is a number that came up on google when I searched to transfer my internet to my new address. The call should have made me suspicious but I have worked in a call center before and at times had to verify customer accounts if it wasn't pulling u
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Att covers other carrier termination fee
Att has a promotion for fiber where they will pay your early termination fees from another carrier if you switch over. I just switched from xfinity and wanted to know what the process is to get reimbursed for the early termination fee. Hopefully someone can help!
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Internet Service
Hello, interested in starting home office internet service. After speaking with a representative was advised to credit would be pulled. Where does the website specify/guarantee that the pull is a soft inquiry and not a hard inquiry.
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Fiber Availability in my neighborhood
Hi there, I have been on internet 50 for many years now and getting impatient waiting for fiber. I called in multiple times and I even submitted a request to have someone check our lines because I know there is another neighborhood 2 blocks from my house (2 min drive) that has fiber. How c
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Mistakes deduct money
I am a college student, said before the good tax exemption why still deduct money? It said that 67$/month, but I got my first month bill, it’s 116.63$. I’m really confused about that, and I need to get my money back!
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Fiber Extension Project in my neighborhood
I currently came across workers working on extending fiber 1/2 mile from my home. After discussing with them, it seemed unclear if the extension would reach my home. Is there anyone I can call to find out if I would be covered when the projects finishes. Also, is it possible to get a quote to contin
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Can I sign up and activate later?
I will be moving to a new apartment in about 2 months. My lease application has already been approved and I have my complete address with the unit number. I am in the process of setting things up, including internet. I was wondering if I could order internet now and then activate it when I move i
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Over $100 for DSL????
Trying to save money as our ATT bill keeps increasing significantly - and went to cancel our landline last night. Told if I do that, my DSL (our internet!) will also be cancelled. I was "supposed" to have been told about this via letter in 2019. Yeah. Never happened that I can recall. Have no oth
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Internet
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New emails go to Trash or Junk, not Inbox.
My new Incoming messages go directly to the Trash or Junk folders. I have to “edit” those folders and move the messages I want to keep to my Inbox. I’ve tried every avenue I can think of to find helpful information to resolve the issue. Please, please help. iPhone 12, Yahoo, AT&T
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2
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Unlocking my ATT device
I’ve had an asus memo pad 7 LTE since around 2016 so I know I paid it off yet ATT won’t unlock it because of a bill I owe on a different device. To me, that makes no sense. The tablet is a $30 tablet (at best) and it is in fact paid off and has nothing to do with the other devices that I do owe mone
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Wireless
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Downgraded from 1Gbps fiber to 500Mbps and received BGW210 from AT&T wanting me to replace BGW320
Hello, I had 1Gbps fiber plan with a BGW320. The current set up is fiber wall jack <-> green & white fiber cable <-> SFP port on the BGW320. It's working fine. Decided to downgrade to 500Mbps. After the downgrade, I received a BGW210-700 in the mail
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Internet
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Transfer wireless phone line to a family member
I want to transfer my daughter's phone line to her so she can manager her own billing. However, when I go to TOBR, it says my account isn't eligible. How do I complete this?
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Wireless
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Possible Scam
I received an email that states from AT&T but shows from [email scrubbed] stating: "Starting on March 20th, 2023, At&t customers who have not confirmed their email account will no longer be able to log in to their At&t account.
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Unlock
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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scam?
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
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219
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Swapping eSIMs?
I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible
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Wireless
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