AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

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How to get fiber when next door neighbor has it

I moved into a new construction house and the utility poles in-between that feed my neighbor behind me and my house have AT&T. The neighbor behind me has available fiber and I do not.  Their house is older and mine is a new build.  How can I request access to Fiber internet?  We

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AT&T Fiber Availability (Downtown Pensacola)

I Checked the availability of Fiber for our home and was disappointed to see it wasn't available for us. I entered in other addresses of homes in our neighborhood that are just a block away and they see to have the option to get the service. Is this just a glitch on the website or has service to my

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How do I know when ATT Will be in my area for Fiber

This is for city of san gabriel zip code 91776 and 91775. My neighbor in Alhambra already got it

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Why do you not want our business??

I have been looking forward to changing to Att fiber since my brothers neighborhood had the lines ran a year ago and spoke well of the service. About 3 months ago the wires were ran at my house and I have checked online multiple time to try to sign up, your website incorrectly shows it is not availa

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Best way to add phone service to existing AT&T Fiber account?

We've got AT&T Fiber (which we're very happy with) with the BGW320 gateway. Now we'd like to port an existing phone number (from Charter) so that it works when I connect our home phones to the existing fiber gateway. The main problem is that I can't find the right place on AT&T's labyrin

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New Construction House

My new construction house is in a semi-rural area. Both of my neighbors have AT&T Fiber internet, so I was interested in getting it as well. I called AT&T to request Fiber, and they said “Fiber isn’t available at your address”. I tried telling them both of my neighbors have it, and they agai

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Reschedule Appointment

Ordered Internet 1000 for the house I'm going to be moving into - selected "self-install" but I was scheduled for a tech appointment. I will not have access to the apartment yet on the day they scheduled - and my attempts to reschedule or cancel have not been successful. I need to reschedule or canc

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Fiber Optic HOA

We have 79 homes in our subdivision/HOA however some of the homes apparently can order fiber optic Internet and some of the others cannot within about a mile radius if that. I am thinking that some of those homes really have the service available but it is not showing for all of us to order. Is ther

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AT&T Dedicated Internet

I need someone to give me a status update on my AT&T Dedicated Internet order. I requested for an answer yesterday and still got no response yet.

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2 GB Service

Hello, who do I contact to check on this service, I currently have the 1GB but it is slow and won't support my security system and smart devices! I need more speed!

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emails from my iphone are not being sent - they're disappearing

I have had ATT&T for years, same email address. I have used it on my phone for years.  Recently, I have noticed that I type up a mail, and send it and it completely disappears.  The email is not in Drafts, not in Sent box, and never sent.  My recipients are NOT getting these mail

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 • Email

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My devices tell me there’s no connection with my wifi but still allow me to use them regularly with the same connection…

Idk if anybody else has this problem but on my laptop it’ll tell me there’s no connection when I connect to my wifi (it doesn’t show me the signal bars just the globe and say no internet) but allow me to use my pc/search etc like I regularly would with a connection and on my Xbox it’ll connect but t

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 • Internet

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Phone upgrade Tip

I upgraded my phone back in November I got a text message today saying they were going to charge me 315.00 for the unreturned phone. Luckily i had tracking witch did no good to ATT but i took a photo of the return label that had an RMA number on it, This one number saved me a lot of headache and so

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 • Wireless

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Contents of Activation site not loading correctly.

A month ago, I got a prepaid Alcatel phone. Just a today, I decided to activate it. However, here's the problem, when I go that activateprepaid site and fill out my info, the contents of the page where I choose my rate plans aren't loading in correctly. Usually there would be a blank page and a few

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 • Wireless

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Carrier unlock request denied under eligibility matched condition

At noon, I visited AT&T and made sure I paid the bill fully first. I bought my phone by amazon. There was no any charge for phone price, but only phone bill. And I paid at the store, with receipt ready. Afternoon, I went to verizon and carrier was locked still. So I submitted the unlock request,

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 • Wireless

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Earphones of the best Samsung wireless.

I can't hear anything in them, I want the ones without the headphone rubbers? English is not my first language lol. what are the best earphones of the best samsung wireless?

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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