AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

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AT&T terminal literally in my front yard but service not available?

My home was built in May of 2022 (one of the last homes built in my subdivision). In my front yard I have a terminal that literally says "AT&T Fiber" on it. Several neighbors from a few blocks over have AT&T fiber. I have submitted multiple "research" requests and never heard back. What g

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Partial Fiber Install

I live in a medium sized community of 263 homes, most of which (189) are townhomes. AT&T was in the community and ran fiber to all the single family homes but excluded the townhomes and I've not been able to find out why. I'm on the board for the HOA and a lot of townhome owners are interested i

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Neighbors have att internet but I cannot get it

I built two new houses on the same property as my current house that has att internet but att is saying I cannot get internet at those addresses even though I have internet at the current house and it is further from the main hub than the new addresses. The property is a triangle and because of that

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Fiber issue - massive issue from ATT to start service-3 weeks of delays no end in sight

I just moved into a new house on 11/18/22. On 11/14 I signed up for ATT fiber service to start on 11/18. On 11/18 a person came out but said there was an issue and someone else will come Monday. On Monday I’m not sure if anyone came, I called ATT and was told there is a facility issue and they need

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How to request fiber?

I live in a good neighborhood with lots of lovely folks who would love fiber. How do we request to AT&T top build fiber out here? There's already some fiber coverage in the town.

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Two "AT&T employees" door-to-door legit?

In our growing neighborhood in the past four years, we've had at least three AT&T door visits which hasn't bothered me until yesterday.  Prior "ATT" visits were typically congenial - I'd mention I was satisfied with my current provider in all aspects- reliability, price, bandwidth, etc. Th

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Request AT&T Fiber in my area

Hello AT&T, I'm currently living in the Livonia, MI area and a few months back noticed Comcast putting in Fiber in our area. When I told customer support about this, and that Comcast was offering a pretty compelling deal for Xfinity internet, they rushed with such concern to retain me as a cu

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Fiber service request

I wonder why the ATT Fiber is not available in Windward southside.   I have talked to lots of my neighbors and we all want this service.  This time of working from home and doing everything on the internet is so much needed. It is also available in all the communities around us, includin

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Fiber install help- address not verified

We have been trying for over a month to get fiber internet at our new construction home. We spoke to a technician that was at a neighbor’s house, who confirmed that we do have fiber at our address. No one at customer service knows what to do. They have created multiple tickets and we still don’t ha

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Why is it so hard to see my order status page?

I ordered fiber over a week ago and it says package is shipped and all im trying to do is track my order but i keep getting redirected to the troubleshoot and repair site and says it cant access it over and over again. Getting anywhere on this god forsaken website is a nightmare. Redirects and cons

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Sending email

Cannot send email from wireless phone

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Denied reward card I claimed months ago due to now "being past the 120 days post installation"

So I am angry and disappointed. I switched from Spectrum to AT&T back in July of 2022. Due to a miscommunication from the AT&T branch where I signed up for my service, I was unaware my reward notice was sent via email and not USPS (which went straight into SPAM folder).  Shortly aft

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Can not get $619.24 credit due to me

In Oct 22 we changed our wireless business account to personal. I had made a payment about the time we converted, 2 days later I got a notice that our personal account bill was due. So they apparently converted by business account to our personal side leaving us with a credit of $619.24 . It is now

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Email

Cannot send email from wireless phone

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Tree on ATT phone wire on telephone pole

Please don't give me instructions already given on this page. Please have ATT pole repairs or contracted tree trimmers contact me. The tree is in the wires at the back of 408 N Waddill St McKinney, TX 75069. As I have been transferred 4 times and been on the phone for over 2 hours, I will cut th

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Reward card bait (SCAM)

Hello everyone, I wanted to share my experience with AT&T's reward program and warn you about potential deception. I recently signed up for AT&T's internet service with the promise of $200 reward card, which I was excited about. However, several months went by and I still hadn't receiv

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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