I live in a city where 95% of my zip code gets Fiber. I have a family member who lives 5 miles away (less than) and they are about to get Fiber? Why can I not get it and where can i request Fiber in my area?

Outside of my house there is a cylindrical box with a label that states "bellsouth buried fiber optic cable" however when I inquire about fiber internet att tells me its is not available and they just give me the usual run around. At one point they finally told me they were going to send a tech out

I live in a new housing development with new sod and grass seed so when I got a text message on July 13th saying that AT&T is coming out to bury my new fiber I figured they'd "be gentle" as the neighbors have had no problems with their cable getting buried.  I come home from work to see th

I am looking into ATT Fiber installation for my home as a secondary or possibly the primary internet source with Spectrum as a backup. I work from home so if one has an outage I would switch to the other circuit. My question is related to the Fiber installation. Is there a lot of under-house work to

On 7/11/22 I called and scheduled for ATT to come out and install the new fiber service available in our neighborhood. Set it up for the 22nd. On 7/12/22 I decided we would cancel our Uverse TV and switch to YouTubeTv due to the huge cost difference. On 7/22 the install team came out and set everyt

I recently switched to AT&T Fiber, against my better judgment. The install went well and then lost service. The technician came out the next day and was outstanding! THEN...I spent a while on the phone and chat trying to make sure that the contractor coming to bury the line would contact me befo

Can anyone tell me why there are white,green,blue conduit I know orange stands for communications surely there would not be sewer or water in conduit.

I have done everything to log into my app. The guy who installed my internet could not get it to work. I have spent over 6 hours just trying to talk to someone. Has any other customer had this problem and if so what do you do?

I had ATT Fiber installed a week or so ago and it works great.  However, where the wire is laid they put a tube into the ground and ran the sire through it and into the house. The problem is that I need to have the tube moved - not where it comes into the house). We're having a patio being pou

My wife and I were looking at houses to rent or buy. We frequently used the search tool at https://www.att.com/buy/broadband/availability.html to see if a house had AT&T's Fiber broadband service. We found a house and checked Internet availability using the link above. AT&T said service was

Hi,I recently purchased a new construction home in Riverside, Ca. Our neighborhood has 10 new homes. For some reason the developer had att install copper rather than fiber. This has caused all of us to have very slow internet connections. There are no other internet options currently in the neighbor

Will I need to get another team of installers besides the one I entered on the website if I have a new house that needs ATT run the cable from the street to the garage or anyone might do this? I moved to a brand new community owned by only ATT so I cant get cable or other vendor except for ATT.