AT&T Fiber Installation

AT&T Fiber Installation

Tips for installing & connecting your AT&T Fiber equipment.

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New Construction Home: Q's about pre-installing conduit to exterior and using own Fiber

I'm in the process of building a new construction home that has underground AT&T fiber available in the back yard utility easement. My address is verified as having access to it. Currently the walls are up, sheathed, housewrap installed, fully roofed, no brick and no insulation/drywall yet.&

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New neighbor, address not in the system

I live in a new neighborhood that has already been wired for fiber. I’m sitting in between 2 homes that already have their att fiber hooked up, however when I try to get service my address has not been updated in your systems although both of my neighbors have it. It’s been 2 weeks without any resol

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Uverse and ATT Fiber

We currently have ATT Uverse. So out TV channels, phone and internet are all on one gateway.  How will that work with Uverse if I upgrade to fiber for the faster internet?  Will I need my Uverse Gateway and a fiber gateway.  Will it be one unit as it is now?

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Fiber Installation in My Yard Is Incomplete And It Looks Like the Crews Have Left The Neighborhood

During the week of February 20, 2023, workers were in my neighborhood laying fiber. It looks like they've left the area, but their work in my yard is unfinished. There is a loop of cable sticking up in the middle of my yard, and cable sticking out from the junction box. How do I resolve this issue?

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McAfee

I am entitled to have McAfee on my comp thanks to my internet account. Now I got a msg that I need to renew my subscription. I know that I need to use some code - how do I generate that code and where do I enter it afterwards?

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New Construction Development

In the next month I will start developing a subdivision in Taylor’s, SC 29687. There is a att fiber optic line running across the road frontage of the property. I am wanting to be put in contact with someone who I can send the civil plans to and begin the process of having the line ran once the road

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Connected community

Hello I have a friend who just moved into a new apartment community that already has AT&T services installed the paper said instant on… we created the log in and got the wi go to work…..but her job requires a hard wire connection to the internet via Ethernet cord. Is that even an option ? Becaus

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Moving a BGW320-505 Modem/ Wifi

Fiber was recently installed to my house. The fiber connections were installed with the modem/wifi located in a far corner of the house on the floor.  It was the shortest route from the box mounted outside which they drilled straight through the wall.  There is no wifi coverage in half of

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AT&T Fiber: opening ports to IP cameras

Just switched over to AT&T Fiber from Cox internet, and I am struggling to figure out how to get external access to my IP security cameras. I can open the ports through the Linksys router that I am using, but it still doesn't make it through. Is there something on the fiber gateway that I need

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ATT Service Box already has an eth

I'm going through the setup process and it says to connect an ethernet cable to my modem to my att service box. The service box already has an ethernet cable connected to it and the other side disappears into the wall. What should I do ? Should I unplug that ethernet cable?

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Bellsouth Email

It appears there is a glitch that is affecting multiple people with logging into their bellsouth accounts. AT&T is being less than willing to do much to help. Most recently, they stated they had to send a code to my address on file so that I could log back in. However, they claim the only addres

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Blocked number on bill question

If I block someone on my cell phone with AT &T, then on my bill it says blocked call, does that means it is a call coming in from the person I Blocked? A yes or no answer would be good to hear

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Unlock Denied

I have a Samsung Express Prime that no longer has service with ATT. It was paid for a few years ago and I do not owe any balance to ATT. I have attempted to unlock it a few times but it replies that the unlock is denied. I wated a couple of months and tried again and still get the same response. I d

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Troubleshooting Your BGW320 For Voice Calls - Solutions from the AT&T Community

​​​​Learn how to get back in the conversation and restore phone service​​​​ ​​Let's get straight to it. ​​The best way to restore your home phone or internet service is by restarting the modem. You can try one of two quick fixes:​​​​ ​​​ ​ ​ ​ ​​​​Press and hold the red reset button on the rear o

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Old Phone Pedestal needs to be removed

Who do I contact to get an old phone pedestal removed? It has been there for ages and is bent and mangled with wires all over the place.

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Please provide engineering advise

We need to temporarily raise some telecommunication lines to allow the delivery of a modular structure. The structure needs a 17' clearance and the telecommunication lines appear to be lower than that. I would like to discuss what can and can't be done to temporarily raise those lines at the time of

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Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Phone trade in.

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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