AT&T Fiber Installation

I am on a new street that is a continuation of an existing street which already has AT&T fiber. They installed AT&T Fiber in my portion of the street recently. But, even though I signed up for connecting to my house and have an appointment for this coming Monday, the appointment was cancelle

I order my new service with fiber optics for Monday May 15th 2023. The technician came to my house [Personal Information Removed]. He did all wiring from outside hand hole to inside and left the modem where I wanted. He COULD NOT made the connection outside, he said there is problem in the handhole