AT&T Fiber Installation

We have $8900 worth of property damage from AT&T (that continues to increase each time it rains). I have been trying to get this resolved since Jan of 2022. I was told yesterday that if AT&T contracted a third party to trench our yard that our case would be dismissed with them and we would n

Long story short: we keep getting techs sent out who don’t know our situation, then we are told the engineering team is working on it, but have no clear explanation for what the problem is. Does anyone know of a direct line I can call to get some reassurance regarding the progress, or some compensat

I upgraded from ATT Fiber 1000 to 5000.  I used to have the BGW210 in my house and that white ONT box outside in the communication enclosure. Now they've replaced it with BGW320-500 but put that outside directly connecting the fiber to the SFP port on the BGW-320. My worry is this big BGW320

I had ATT&T Fiber installed yesterday. The physical insulation went great. When is came to the actual activation of the service... the router has been flashing red since 3pm Friday. No service. I have checked and there are no outages in my area. I have spoken with support - no help. Any thought

We are neighborhood in Chapel Hill NC surrounded by other neighborhoods with ATT fiber. We are limited to 700 Kb/S DSL.  Who can I call at ATT to facilitate a new neighborhood installation? We are about 40 homes and would pay or help pay installation. Thank You

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

I have my modem and WiFi router located in a bedroom on the second floor of my house. Do I need to have a fiber optic line run inside my house to use the new AT&T modem in the same location?  Also is my current EERO router and WIFI network compatible with the new fiber service?

I am working on a development in Mission, TX and I need to talk to someone about bringing service to a ground lease for a restaurant as well as a remodel and new lease building on the same property. This is commercial construction. We are working on getting addresses, but I can provide location info

Hello, I live in Utica, Ms 39175, I have been calling for over a year asking when will the internet be upgraded to fiber. I cannot get a final answer or a range. I went to our supervisors and asked them to file a complaint in our area to get the wiring upgraded, but they can not an email or a perso

I am building a home where AT&T offer the 5gb Fiber. Based on my current home the ISP ran fiber to the exterior and drilled a hole into the living room where their is a box that I can hook normal CAT6 cable up to for my wifi router. In the new home I want to have my builder run fiber from a l