AT&T Fiber Installation

I've been waiting for months for AT&T to send someone to put in a new box for the Fiber internet. The green box that goes in the ground and covers the Fiber cable line in my front yard is broken and doesn't have a cover. AT&T has sent an internet technician twice, but I don't need a tech to

If you are not the only one in the area, I will NEVER NEVER NEVER choose you. SOOOO frustrating!!!!!!! FAKE installation appointment, no one shows up, keep rescheduling and ON HOLD when I call. Do you know I have to stay home waiting for you in the scheduled timeframe????? TELL ME HOW MANY CAL

I had an at&t worker call me and say that I was scheduled to be disconnected if I don't have fiber installed. So, are they really disconnecting people who don't have fiber or is he just trying to get me to switch?

To whom it may concern, I recently had my fiber cable buried but there were a few areas left exposed. Is it possible to send someone out to properly bury the cable in those spots? Please see attached pictures. Thank you in advance,

We have $8900 worth of property damage from AT&T (that continues to increase each time it rains). I have been trying to get this resolved since Jan of 2022. I was told yesterday that if AT&T contracted a third party to trench our yard that our case would be dismissed with them and we would n

Long story short: we keep getting techs sent out who don’t know our situation, then we are told the engineering team is working on it, but have no clear explanation for what the problem is. Does anyone know of a direct line I can call to get some reassurance regarding the progress, or some compensat

I upgraded from ATT Fiber 1000 to 5000.  I used to have the BGW210 in my house and that white ONT box outside in the communication enclosure. Now they've replaced it with BGW320-500 but put that outside directly connecting the fiber to the SFP port on the BGW-320. My worry is this big BGW320

I had ATT&T Fiber installed yesterday. The physical insulation went great. When is came to the actual activation of the service... the router has been flashing red since 3pm Friday. No service. I have checked and there are no outages in my area. I have spoken with support - no help. Any thought

Hello, I recently built a new house in a neighborhood in Madison, right within the ATT Fiber Service area. In fact, the availability of Fiber was one of the reasons we picked the lot we did - it's a necessity for my line of work due to regular large file uploads.  I called in October to ensur

We are neighborhood in Chapel Hill NC surrounded by other neighborhoods with ATT fiber. We are limited to 700 Kb/S DSL.  Who can I call at ATT to facilitate a new neighborhood installation? We are about 40 homes and would pay or help pay installation. Thank You