AT&T Fiber Equipment

AT&T Fiber Equipment

Learn more about your Internet with AT&T Fiber equipment.

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5Gb Port not working now. How do I reset it

We had an electricity flicker at my house and now my 5gbp port on the nokia BGW320-505 is not connecting to my PCIe 2.5GbE adapter. Any idea what may be going on. The lights on the router and adapter is on and no flickering.

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BGW320-505 - Sporadic drops then reconnects

If anyone has had & resolved a problem like mine, please advise how. History: November 2023 my internet slowed.  AT&T sent me a BGW320-505 to self install.  After removing the BGW210 I was using, I had trouble installing the BGW320-505. AT&T sent a tech and he replaced a numb

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Where to turn for AT&T Fiber installation questions?

Hello, all, my name is Mark and I am new to this forum. I live in the Los Angeles area. I'm planning to move from Spectrum to AT&T Fiber, and I have questions before I commit. But the chat and phone support don't seem to be the best way to get answers to my pre-sales questions. For instance, I

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Proper settings for IP Passthrough on Arris BGW210-700 with router (DD-Wrt) behind router (BGW210-700) configuration?

I am connected to the ATnT Fiber Internet using my Arris BGW210-700 router. Behind that router I have a DD-Wrt router, that all of my LAN devices connect to. So essentially, as of now, I have a double nat router behind router configuration. I am trying to set up IP Passthrough on the Arris BGW210-70

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AT&T Contractor installing cable bored through my sewer pipe - need risk management contact

@ATTHelp I have called many numbers and been through many loops of the phone menus. I have left a message at the Risk Management voice mail box with the required information and waited the 48 hours and no one called me back. I left a second message 49 hours after the first message with updates. I h

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Fiber buried under New construction location

Hello, We are beginning a new construction project in the parking lot of an existing commercial building. AT&T fiber lines have been located running under existing parking lot where new building foundation will be located. How do we reach AT&T construction department about relocating their

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Slow download & upload on PS5 using 1000/1000 AT&T Fiber

I'm new to AT&T and I got the 1000 mbps download and the 1000 mbps upload package and when connected via ethernet cable I'm only seeing 400-ish mbps download and 35 to 57 mbps upload speeds. I was previously a Cox Internet customer and I was able to get 984 mbps download speeds consistently whil

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Fiber installed, want to use my own router with ONT but...

The tech installed a BGW320 (fiber connected directly to SFP) which works fine, but I would rather use my Netgear XR700 router. I do not want to use IP passthrough or anything like that. Upon some research I discovered some people with ATT fiber have a small box called an ONT which converts fiber t

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Constant DNS errors

Internet drops out a few times a day and when I run ATT diagnostics, I receive DNS FAIL. I submit the errors to the sys log and cannot get through to anyone at ATT to help.  Please advise.  Thanks!

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Complaint / Escalation Requested - 100% Packet Loss - Exactly Every 15 Minutes (For about 5 seconds)

Hello, I have an issue that started happening about a month ago and everything was fine for the first 5 months of service. Like the subject says, I am getting massive ping spikes or basically 100% packet loss at every 15 minutes intervals, throughout the day, everyday. It's definitely NOT random.

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Default Server Option with IP passthrough

Hello all, New to ATT Fiber and came from Xfinity.  I am used to having my gateway in bridge mode because I always had my own firewall or router to take care of what  I needed.  I currently have a Firewalla behind the gateway .  Home Network is 192.168.1.0/24 LAN Side of f

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Fiber installed, want to use my own router with ONT but...

The tech installed a BGW320 (fiber connected directly to SFP) which works fine, but I would rather use my Netgear XR700 router. I do not want to use IP passthrough or anything like that. Upon some research I discovered some people with ATT fiber have a small box called an ONT which converts fiber t

Questions

58

7

0

Accepted Solution

Official Solution

5Gb Port not working now. How do I reset it

We had an electricity flicker at my house and now my 5gbp port on the nokia BGW320-505 is not connecting to my PCIe 2.5GbE adapter. Any idea what may be going on. The lights on the router and adapter is on and no flickering.

Questions

54

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Accepted Solution

IP Passthrough and Reverse Proxy

Just got AT&T Fiber installed today. I already had a Deco Mesh system setup and I would like to keep using it. I was able to setup IP Passthrough to the Deco and all my network devices are back up and running with the Deco's DHCP server. That's great. My issue is I have a reverse proxy setup to

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Port forwarding suddenly stopped working

We have AT&T Business Fiber for this small business. We have 13 static IP addresses and those are working fine. We also have a bunch of systems (workstations, WiFi devices, etc.) on the same AT&T LAN that get addresses in the 192.168.1.0 block. Some of the systems using the 192.168.1.* addr

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Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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AT&T Fiber now delivers speeds up to 5 GIG

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