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AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

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Call from 877-714-1509

Is this a scam? Foreign sounding man offered me a reduced charge on my new fiber installation. He didn’t require any information. All I have to do is tomorrow morning, unplug then re-plug in my modem. Did I get myself into jam?

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$350 Reward

So what's with the customer service at AT&T? When I signed up for AT&T Fiber, along w/ a promo code and for being a wireless customer as well, I was to get $350 in rewards, but then the account was cancelled because the previous person never cancelled service. So I had to call in and get the

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Refund on a pre-paid card

I tried to activate my pre-paid card through the Northlane website and it did not work. I cannot reach any representative for the pre-paid card company. I have tried 3 customer service phone numbers I have found, and all are disconnected. I have tried two customer service email addresses and email b

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293

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Lost connections when using Cisco AnyConnect VPN

I use Cisco AnyConnect VPN to access my corporate network. When I am doing training in a Chrome web browser, the pages hang and I get wait messages when using ATT Fiber connection.  When I switch to my COX internet connection, this doesn't happen. This issue is happening right now on the To

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45

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Getting the Run-Around Reward Card/Fiber Internet Sign-Up

This week I have been in communication with ATT reward card customer service. I was told the card shipped out..according to the tracker and have not since received the reward card. I requested a virtual card...they stated they were unable to do that and a new card would be sent out. I also requested

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ATT internet security (ActiveArmor) is blocking my website

My company website domain is trialos.com.cn.  The websites with subdomains, such as www.trialos.com.cn , are blocked by ATT internet security.   Why does it happen and how can I add my domain to unblock/white list? Thanks.

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1000mb with $400 gift card is a SCAM

I’ve been told to get 1000mb speed for $80/month speed and was promised a $400 gift card when I was on the phone with an agent. When I got my gift card, it’s only value at $200. I tried reaching out to get help, no one answered. I tried message on this forum but it’s been weeks and they wont solve

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My internet account was accidentally cancelled and now att is refusing to reinstate service

My wife accidentally cancelled my internet account, the account is under my name so it should of never been cancelled to begin with because I didn’t give permission. Well we have called over 30 times to get the account reinstated but the representatives say there’s nothing they can do and our servic

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INTERNET & CABLE OUTAGE FOR 7 DAYS ARLINGTON, TX 76015

@ATTHelp This is the 7th day that we have not had internet nor cable due to an outage. I have called and chatted with multiple representatives and each time I have been told something different. I am so frustrated at this point; this has been the biggest nightmare for a loyal customer and the lack o

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Mcafee installation Windows 11

I am trying to install McAfee for the first time - I can't activate the download button, the ATT pop up logo/info re profile blocks part of the screen and "download" stays grey.  I have AT&T FIBER — INTERNET 1000 so McAfee should be free.

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Apple Watch Ultra connection issue

My new Ultra shows my ATT data plan with a green check but also only displays "Not Connected". If my iphone is one, the watch can make and receive calls, but if the iphone is off all calls go to voicemail. I have spoken to many people at ATT and reset/repaired the watch many times to no avail. One p

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 • Wireless

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Get reimbursed for plumbing cost to fix sewer line ATT broke

I live in Brandon Ms and my plumber thinks ATT may have broken my sewer pipe. Does anyone have a phone number I can call to file a claim in this area?

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 • Internet

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can i sign into hbomax free thru hotel(Sonesta Select-Boston/Danvers, ma loc) has free hbo thru direct tv-HOWEVER-their ISP is thru verizon

             im staying at a Sonesta Select hotel (boston/ danvers, ma location) and have direct tv with free hbo, but have free internet thru verizon.... SO... my question is... how do i go about getting to watch hbo max free on my laptop computer... either w/ or

Questions

 • TV

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Ethernet no valid IP Configuration

I am starting to work from home and have to connect my desktop directly to my modem. I have done that with the Ethernet cable but I still have no internet. I’ve reset and restarted computer, modem and router and still the same. I ran a diagnostic and it says that my Ethernet has no valid IP configur

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 • Internet

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SBCGLOBAL EMAIL PROBLEM

I am having an issue with my sbcglobal email account. What can I do to fix the problem, if you sign in on your phone and then try to check on your computer it says you have to sign in again.  Then when you try to do that, it makes you reset your password every single time.  Please help.&n

Questions

 • Email

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SMS 2-step-verification not receiving

My phone doesn't receive text messages from some businesses in two-factor-verification situations. Usually there is an e-mail option, so until recently this hasn't been a problem. Anyone else dealt with this? I have an iphone 11 and AT&T transferred my phone number to Liberty Wireless when I liv

Questions

 • Wireless

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Trending Accepted Solutions

(405)

Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

5.4K

24

Accepted Solution

Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

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Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

540

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Accepted Solution

Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

Questions

 • Email

474

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Accepted Solution

Official Solution

Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

Questions

 • Email

450

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